Customer Service Engineer
1 month ago
We are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with prompt and professional service.
Key Responsibilities
- Provide technical support to customers via phone, email, and remote desktop sessions
- Diagnose and resolve complex technical issues with computer systems and equipment
- Collaborate with internal teams to resolve technical issues and improve overall customer experience
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest technology trends and advancements in the field
Requirements
- Bachelor's degree in Computer Science, Electronics Engineering, or related field
- 2+ years of experience in technical support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of Windows operating systems and Microsoft Office applications
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Clearance Requirement
US Citizen or Green Card holder
Willing and able to obtain a Public Trust Suitability clearance
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