Desktop Support Specialist

1 week ago


Anchorage, Alaska, United States NR Consulting Full time
Job Title: Onsite Support Analyst

At NR Consulting, we are seeking a highly skilled Onsite Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing expert desktop support and ensuring the smooth operation of our corporate environment.

Key Responsibilities:
  • Investigate and diagnose IT problems, providing timely and effective solutions to our customers.
  • Install and configure computer systems, servers, and network equipment, as well as stage and prepare the necessary infrastructure.
  • Present IT solutions, processes, and tools to customers, increasing their efficiency and unlocking the value of our digital environment.
  • Resolve incidents and service requests within allocated timelines, communicating progress to customers.
  • Assist the Global Network Services and Global Infrastructure Services groups with local support requirements.
  • Liaise with third-party suppliers for hardware-related events, supervising repairs, maintenance, and installations.
  • Document changes to in-house plans and network diagrams, ensuring accurate records.
  • Manage small, low-risk IT projects at our locations, staying up-to-date with the latest technologies and trends.
  • Comply with all Quality, Health, Safety, and Environment policies, ensuring a safe and healthy work environment.

We are looking for a skilled and proactive individual who can work independently in a fast-paced environment, taking ownership of services and sites. If you have strong technical skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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