Desktop Support Specialist

4 weeks ago


Anchorage, Alaska, United States GCI Communication Corp Full time
Job Summary

GCI Communication Corp is seeking a skilled Desktop Technician I to provide technical support for desktop hardware, software, and operating system requests and issues. The ideal candidate will have a basic understanding of telecommunications and be able to provide technical assistance with computer hardware, software, and Operating System configurations and issues.

Key Responsibilities
  • Provide technical assistance in person, remotely, and via unified communications methods.
  • Execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues.
  • Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues.
  • Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades.
  • Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems.
Requirements
  • High School diploma or equivalent.
  • Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications.
  • Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related.
  • Telecommunications experience.
  • CompTIA A+ or CompTIA Network certification.
Working Conditions

The work is primarily sedentary, requiring daily routine computer usage. The ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment is required.

About GCI Communication Corp

GCI Communication Corp is an equal opportunity employer. We foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated.



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