Desktop Support Specialist
4 weeks ago
GCI Communication Corp is seeking a skilled Desktop Technician I to provide technical support for desktop hardware, software, and operating system requests and issues. The ideal candidate will have a basic understanding of telecommunications and be able to provide technical assistance with computer hardware, software, and Operating System configurations and issues.
Key Responsibilities- Provide technical assistance in person, remotely, and via unified communications methods.
- Execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues.
- Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues.
- Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades.
- Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems.
- High School diploma or equivalent.
- Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications.
- Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related.
- Telecommunications experience.
- CompTIA A+ or CompTIA Network certification.
The work is primarily sedentary, requiring daily routine computer usage. The ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment is required.
About GCI Communication CorpGCI Communication Corp is an equal opportunity employer. We foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated.
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Desktop Support Specialist
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Anchorage, Alaska, United States GCI Communication Corp Full timeJob SummaryGCI Communication Corp is seeking a skilled Desktop Technician I to provide technical support for desktop hardware, software, and operating system requests and issues. This entry-level position is ideal for individuals with a basic understanding of telecommunications and a passion for delivering exceptional customer service.Key...
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