Ticket Coordinator 2 RIS

3 weeks ago


Port Dickinson, New York, United States DUIT Full time
Job Overview

We are seeking a highly skilled Queue Coordinator 2 to join our team at Davis Unlimited Information Technologies, Inc. (DUIT). As a key member of our IT team, you will be responsible for ensuring the efficient management of our ticket queue, ensuring that tickets are assigned, worked, and resolved in accordance with defined Service Level Agreements (SLAs).

Key Responsibilities:

  • Monitor and manage the ticket queue to ensure timely resolution of issues
  • Work closely with the IT team to resolve complex technical issues
  • Develop and maintain strong relationships with internal stakeholders to ensure effective communication and issue resolution
  • Stay up-to-date with industry trends and best practices to continuously improve processes and procedures

Requirements:

  • 5+ years of experience in a customer service or help desk environment
  • 2+ years of experience managing a customer-facing service organization
  • Strong time management and communication skills
  • Ability to adapt and prioritize work independently in a dynamic environment
  • Experience with ITSM tools such as Remedy, Service Now, or equivalent

What We Offer:

  • Competitive salaries and benefits
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition of outstanding work and employee incentives

At DUIT, we value our employees and strive to create a work environment that is inclusive, diverse, and supportive. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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