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Insurance Services Coordinator

1 month ago

Port Jefferson Station, New York, United States State Farm Insurance Full time
Job Title: Office Representative

State Farm Insurance is seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.

Key Responsibilities:
  • Assist customers with their insurance needs and provide personalized support to ensure their satisfaction.
  • Process insurance policy changes and updates, including policy renewals and cancellations.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals.
  • Promote and cross-sell insurance products and services, staying up-to-date on industry trends and regulations.
  • Assist with claims processing and follow up, ensuring timely and efficient resolution of customer issues.
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and proficiency in Microsoft Office.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.