Technical Services Specialist

4 weeks ago

Port Chester, New York, United States Sonic Healthcare Full time
Job Summary

The Technical Services Technician II provides first-line support to internal and external clients for all IT infrastructure and application-related incidents and requests through request tools, emails, and telephone calls.

Key Responsibilities
  • Assigns tickets to the appropriate technology support groups and tracks them to closure.
  • Advises and assists users in solving problems related to hardware, software, networks, and peripherals using available technology.
  • Studies and analyzes systems needs, troubleshoots technical problems, and trains users.
  • Advises users on the interpretation of IT reports and report capabilities, limitations, etc.
  • Provides user support, new hire system setups, group metrics, and desktop/laptop software evaluations and upgrades.
  • Provides quick response to ensure maximum uptime of all users and performs end-user training when necessary.
Technical Requirements
  • Strong ability to diagnose and troubleshoot problems encountered between personal computer hardware, software, and peripherals.
  • Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
  • Assists in diagnosing and troubleshooting network connectivity and network printing issues.
  • Works with vendors and maintenance service providers to diagnose, repair, and correct issues for users.
  • Troubleshoots basic to intermediate network issues before escalation to other technical experts.
  • Participates on an on-call basis.
  • Configures and installs personal computer hardware and peripherals.
  • Provides software installation.
  • Proactive engagement with lab and administrative personnel to build trusting relationships.
  • Adheres to safety, confidentiality, and legal requirements.
Education and Experience
  • Minimum of 2 years of experience providing IT support in an Enterprise environment.
  • Strong understanding of IT Service Management (Incident and request management).
  • Good understanding of Windows Operating System, Personal Computer Hardware, applications, and peripherals.
  • Strong knowledge of desktops, servers, printers, terminal servers, Xerox Document Management, Telecommunication, telecommunications systems, fax servers, and network devices and ability to identify problems and fixes.
  • Strong networking skills (LAN/WAN/VPN).
  • Good server administrative skills (Physical/Virtual).
Physical Capabilities
  • Light to moderate physical effort (lift/carry up to 50 lbs.).
  • Occasional reaching, stooping, bending, kneeling, and crouching.
  • Occasional carrying, pushing, and pulling of objects.
  • Frequent, prolonged standing/sitting/walking.
  • Extensive computer work.
  • Frequent use of telephone and fax.
  • Occasional travel required to interact with Division personnel and/or attend meetings or educational training.
Company Information

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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