Medical Front Desk Coordinator
1 month ago
At New York Health, we're transforming healthcare through a comprehensive, integrated approach. Our multidisciplinary team of physicians, nurses, and health professionals collaborates seamlessly to provide whole-person care that addresses every aspect of our patients' wellbeing.
Job SummaryWe're seeking a highly skilled Medical Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.
Responsibilities- Be responsible for the daily opening and closing procedures of the office.
- Welcome all patients and visitors by greeting them in a pleasant, professional manner.
- Assist in comforting patients and maintaining reception area.
- Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
- Collect co pays and balance total finances of the office on a daily basis.
- Assist patients with the completion of all necessary forms and documentation.
- Build and maintain patient records through the use of the practice EMR system.
- Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
- Assist with the daily distribution of quality assurance surveys and prevention screenings.
- Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
- Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
- Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
- Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
- Maintain daily operations of the office by following standard policies and procedures.
- Perform tasks as assigned for special projects.
- High School diploma with at least 2 years of patient facing reception experience.
- Bachelor's Degree preferred.
- Excellent oral and written communication skills.
- Ability to accept direction and work within a team concept.
- Possession of typing and computer skills an asset.
- Strong customer service skills.
- Previous experience an asset.
- Spanish speaking preferred.
We offer a competitive salary of $25/hr based on experience and education, as well as a comprehensive benefits package including Tuition Reimbursement, Health Insurance on day 1 of employment, Dental, Vision, Life Insurance, Short and Long-term disability, 401k Plan, generous PTO time, 8 paid holidays (2 floating) and more.
Please visit our website at www.nyhealth.com for more information about our organization and career opportunities.
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