Food and Beverage Operations Manager
3 weeks ago
Food and Beverage Operations Manager
At Great Wolf Lodge, we are seeking a highly skilled Food and Beverage Operations Manager to oversee the daily functions of our lodge restaurant and bar, quick service, and banquet operations. As a key member of our F&B team, you will be responsible for ensuring guest satisfaction, staff engagement, and profitability initiatives are achieved within the lodge environment.
Key Responsibilities:
- Oversee and take ownership of the daily functions of the lodge restaurant and bar, quick service, and banquet operations per brand guidelines.
- Ensure all areas are strategically prepared for timely, thorough, and profitable guest service interactions.
- Assist F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews.
- Participate in the proficient hiring, training, scheduling, coaching, and counseling of Pack Members.
- Ensure compliance of Pack Member participation training courses in Great Wolf University.
Requirements:
- High School diploma or equivalent experience.
- Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service.
- Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed.
- Experienced in driving business, revenue, cost control, guest satisfaction, and employee engagement.
Desired Qualifications:
- Bachelor's degree in hospitality, business, or related field.
- Preferably 2 years in a similar role.
- Manager-level certification from nationally accredited food safety training program.
- Manager-level certification from nationally accredited alcohol awareness & safety training program.
Physical Requirements:
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist.
- Able to stand for long periods of time.
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