Food and Beverage Operations Manager

3 weeks ago


Fremont, Ohio, United States Great Wolf Lodge Full time

Food and Beverage Operations Manager

At Great Wolf Lodge, we are seeking a highly skilled Food and Beverage Operations Manager to oversee the daily functions of our lodge restaurant and bar, quick service, and banquet operations. As a key member of our F&B team, you will be responsible for ensuring guest satisfaction, staff engagement, and profitability initiatives are achieved within the lodge environment.

Key Responsibilities:

  • Oversee and take ownership of the daily functions of the lodge restaurant and bar, quick service, and banquet operations per brand guidelines.
  • Ensure all areas are strategically prepared for timely, thorough, and profitable guest service interactions.
  • Assist F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews.
  • Participate in the proficient hiring, training, scheduling, coaching, and counseling of Pack Members.
  • Ensure compliance of Pack Member participation training courses in Great Wolf University.

Requirements:

  • High School diploma or equivalent experience.
  • Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service.
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed.
  • Experienced in driving business, revenue, cost control, guest satisfaction, and employee engagement.

Desired Qualifications:

  • Bachelor's degree in hospitality, business, or related field.
  • Preferably 2 years in a similar role.
  • Manager-level certification from nationally accredited food safety training program.
  • Manager-level certification from nationally accredited alcohol awareness & safety training program.

Physical Requirements:

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist.
  • Able to stand for long periods of time.


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