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Veterinary Front Desk Coordinator

2 months ago

Milford, Connecticut, United States The Animal Hospital Full time

About The Animal Hospital

We are a leading animal hospital dedicated to providing exceptional care to our furry friends and their human families. Our team is passionate about delivering a Whole Person Approach to our veterinary teams, which includes a living wage, best-in-class benefits, mental health support, and continuous education.

Job Summary

We are seeking a highly skilled and compassionate Veterinary Front Desk Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a seamless experience for our clients and their pets.

Key Responsibilities

  • Client Service
    • Provide warm and welcoming greetings to clients and their pets
    • Answer questions and address concerns in a professional and empathetic manner
    • Process incoming patients, handle payments, and manage client communication
  • Administrative Tasks
    • Update and file patient charts
    • Enter data into our computerized billing program
    • Retrieve prescriptions and assist with pet supply purchases
  • Front Office Management
    • Manage patient flow and ensure a smooth check-in and check-out process
    • Maintain the cleanliness of the waiting room and front office area

Requirements

  • Education and Experience
    • High School Diploma or relevant education and work experience
  • Skills and Qualifications
    • Excellent customer service skills
    • Organizational and time management skills
    • Tech savvy and proficient in computerized systems
    • Team-oriented and able to work collaboratively
    • Communication and critical thinking skills
    • Compassionate and positive attitude

What We Offer

  • Competitive Compensation and Benefits
    • Best-in-class medical, vision, and dental insurance
    • Short-term and long-term disability
    • Life insurance
    • 401k with match
  • Professional Development and Growth Opportunities
    • Continuing education and training opportunities
    • Customized career development plans