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Tinley Park, Illinois, United States Panduit Full timeThis role is a key part of our team at Panduit, where we strive to make a difference in innovation, diversity, and sustainability.We are looking for a Support Engineer who can specialize in Panduit Intelligent hardware and software products. This person will play a crucial role in ensuring client success post-sales, focusing on our Energy Management and DCIM...
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Technical Support Specialist
2 months ago
At Panduit, our mission is to empower innovation and sustainability through exceptional support. We're seeking a skilled Support Engineer to join our team, specializing in Panduit Intelligent hardware and software products. As a key member of our support team, you'll play a vital role in ensuring client success post-sales, focusing on our Energy Management and DCIM solutions. Your responsibilities will involve tackling high-level, intricate customer issues across various product lines, collaborating closely with Development, Product Management, and Customer Experience teams. You'll provide exceptional support that goes beyond expectations, helping to resolve complex customer issues and build and maintain our customer base. This role demands a deep understanding of complex engineering and software systems, enabling you to resolve unique challenges for our international customer base with discretion and independent judgment. You'll lead resolution of complex networking, software, and hardware issues directly with customers, provide feedback to Product Management and Engineering on Roadmap and requirements, and collaborate with Product Management and Development to address complex customer issues. You'll also gather Voice of Customer (VOC) insights and deliver detailed solutions on features, and assist the Technical Support Manager in optimizing support processes across the organization. To succeed in this role, you'll need a Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Electrical and/or Mechanical Engineering, or relevant equivalent experience. You'll also require 7+ years of experience installing and/or managing advanced computerized applications, and preferred certifications such as Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MSCE), Microsoft Certified Systems Administrator (MSCA), Microsoft Certified Professional (MCP), or Data Curation Education Program (DCEP). You'll need to be able to travel up to 10%. In return, we offer a competitive Total Rewards Program with health and financial benefits, flexible work options, generous vacation, sick days, holidays, and a volunteer day, 401K match and profit sharing, multiple healthcare options, parental leave, and growth and development opportunities. Join us in building a sustainable and connected world.
