Senior Customer Support Specialist

2 weeks ago


Springfield, Illinois, United States Expedia , Inc. Full time

Position: Senior Customer Support Specialist

Location: United States - Missouri - Springfield

Overview:

As a Senior Customer Support Specialist, you will tackle the most challenging and high-profile service inquiries at Expedia, Inc. Your role is crucial in ensuring that our travelers' urgent issues are addressed swiftly and effectively. You will engage with cases that may originate from various channels, including our corporate offices and consumer advocacy groups.

Key Responsibilities:

  • Manage inquiries directed to senior leadership, including the Board of Directors and legal teams, while maintaining a professional demeanor.
  • Utilize various tools and resources to investigate, analyze, and resolve customer cases, ensuring ownership of each issue.
  • Communicate with customers, travel partners, and internal departments through phone and email.
  • Oversee specific queues to meet response time objectives.
  • Analyze data from multiple sources related to customer and supplier challenges.
  • Identify issues, conduct root cause analyses, and recommend proactive solutions.
  • Document outcomes and provide detailed reports on individual cases, along with suggestions for future prevention.

Qualifications:

The ideal candidate will be:

  • Customer-focused, adept at collaborating with both internal and external stakeholders.
  • Capable of guiding and influencing team members effectively.
  • Possessing strong analytical and creative problem-solving skills.
  • Able to thrive in high-pressure environments without compromising service quality.
  • Exhibiting sound judgment and fairness in decision-making.
  • Proficient in verbal and written communication, especially in managing challenging customer interactions.
  • Organized and able to prioritize multiple tasks in a dynamic work setting.
  • Fluent in English, with a demonstrated interest in the language.
  • Flexible to work various shifts, including nights and weekends.
  • Technically skilled, with knowledge of Microsoft Office and experience with case management software.

About Expedia, Inc.:

Expedia, Inc. is committed to fostering an inclusive workplace where diversity is valued. We believe in the power of travel to connect people and create lasting memories. Our portfolio includes a variety of well-known brands that provide exceptional travel experiences.

We are dedicated to ensuring the safety and well-being of our employees and require all new hires in the U.S. to be fully vaccinated against COVID-19, with acceptable proof of vaccination as a condition of employment.



  • Springfield, Illinois, United States Progression Incorporated Full time

    Job OverviewWe are seeking a Senior Printer Support Specialist to join our team at Progression Incorporated. This role is essential for providing high-quality technical support for printers and copiers.Location: RemoteRequirements:Proven experience as a Printer Technician with 3 to 5 years in the field.Hands-on experience with a variety of printers and...


  • Springfield, Illinois, United States V2X Full time

    Job DescriptionOverviewV2X is a leading provider of innovative solutions that integrate physical and digital infrastructure to enhance security, streamline logistics, and improve readiness. As a Senior Service Desk Specialist, you will be part of a team that supports our government customer based in Springfield, VA, and requires an active Top Secret/SCI...


  • Springfield, Illinois, United States Russell Cellular, Inc. Full time

    Join Russell Cellular as a Customer Support SpecialistAt Russell Cellular, we value our employees and offer a range of benefits to ensure their well-being:Comprehensive health, dental, vision, and life insurance plansPaid time off for sick days and holidays401K retirement plan with employer contributionsRecognized among the fastest growing private companies...

  • Care Specialist

    2 weeks ago


    Springfield, Illinois, United States Seniors Home Care Full time

    Are you an experienced CNA, Home Health Aide (HHA), or Caregiver ready to advance your career as a Care Specialist-Lead Caregiver? This position is tailored for weekends and Mondays, where you will be available on call.As a Care Specialist, your responsibilities will include mentoring caregivers, managing drop-in visits, and filling various shifts. On...


  • Springfield, Illinois, United States CSC Full time

    Position: Client Service Representative - Account SpecialistLocation: Any US Location (Onsite or Remote)Schedule: Monday - Friday, 9am-6pm CST / 7am-4pm PST / 10am-7pm ESTAt CSC, we believe that collaboration leads to remarkable achievements. Our team is dedicated to making a positive impact in both global business and our local communities. We are committed...


  • Springfield, Illinois, United States Corporation Service Company Full time

    Position Overview:As a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. This position is available for any US location, whether onsite or remote, and operates Monday through Friday. About Us:At Corporation Service Company, we are dedicated to providing high-quality services that support businesses...


  • Springfield, Illinois, United States Biolife Plasma Services Full time

    Healthcare Customer Support SpecialistLocation: Springfield, MissouriAre you passionate about enhancing the lives of others? Join BioLife Plasma Services as a Plasma Center Technician and contribute to a mission focused on creating life-saving therapies for individuals with rare conditions. As an integral part of our team, you will be responsible for...


  • Springfield, Illinois, United States eTeam Inc Full time

    Job Summary: eTeam Inc is seeking a highly skilled and motivated Help Desk Specialist 2 to join our team. As a Help Desk Specialist 2, you will be responsible for providing exceptional customer service and technical support to our clients in a fast-paced and dynamic environment. Key Responsibilities: Incident Resolution: Respond to and resolve technical...

  • IT Support Specialist

    2 weeks ago


    Springfield, Illinois, United States Illinois Department of Innovation & Technology Full time

    Job Overview:This position is with the Illinois Department of Innovation & Technology (DoIT).Key Responsibilities:30% Customer Support:Under direct supervision, the individual will function as a Customer Support Specialist, assisting end users with Microsoft Office and various software applications. This includes:- Providing professional support and guidance...


  • Springfield, Illinois, United States V2X Full time

    Position OverviewV2X is a global leader in providing innovative solutions that merge physical and digital infrastructures. With over a century of experience in mission support, we are dedicated to enhancing security, optimizing logistics, and improving operational readiness. Our company, valued at $3.9 billion and comprising 16,000 professionals,...


  • Springfield, Illinois, United States V2X Full time

    Position OverviewV2X is a global leader in providing innovative solutions that seamlessly integrate physical and digital infrastructures. With over a century of experience in mission support, we are dedicated to enhancing security, optimizing logistics, and improving operational readiness. Our organization, valued at $3.9 billion and comprising 16,000...


  • Springfield, Illinois, United States SAIC Full time

    Position OverviewThe CIO-T/TEG/TEGG is seeking an IT Specialist (Help Desk/JIRA) to provide essential support for the AWP Program. The contractor will deliver customer support services, including writing, editing, briefings, demonstrations, and marketing materials, while collaborating closely with assigned personnel, senior specialists, or task leads to...


  • Springfield, Illinois, United States SAIC Full time

    Position OverviewThe CIO-T/TEG/TEGG is seeking an IT Specialist with a focus on Help Desk and JIRA to provide essential support for the AWP Program. The selected contractor will deliver customer support services, including writing, editing, briefings, demonstrations, and marketing materials, while collaborating closely with designated personnel, senior...


  • Springfield, Illinois, United States SAIC Full time

    Position OverviewThe CIO-T/TEG/TEGG is seeking an IT Specialist with a focus on Help Desk and JIRA to enhance the AWP Program. The selected candidate will deliver exceptional customer support services, including documentation, presentations, and promotional materials, while collaborating closely with team members and senior specialists to ensure high levels...


  • Springfield, Illinois, United States Thorp Controls | Automation Solutions Full time

    Job OverviewWe are looking for an Electrical Wholesale Customer Support Specialist who will play a crucial role in assisting clients by delivering product and service insights while addressing technical challenges.Key Responsibilities:Act as the primary point of contact for incoming customer inquiries via calls and emails.Accurately and promptly process...


  • Springfield, Illinois, United States Corporation Service Company Full time

    Role OverviewThe Client Service Representative plays a crucial role in ensuring exceptional support for both internal and external clients. This position is pivotal in maintaining high standards of customer satisfaction.Key ResponsibilitiesDelivering Outstanding Customer Service: Engage with clients through various channels, ensuring their inquiries are...

  • Medication Aide

    5 days ago


    Springfield, Illinois, United States Bethesda Senior Living Communities Full time

    Job SummaryBethesda Senior Living Communities is seeking a dedicated and compassionate Medication Aide to join our team. As a Medication Aide, you will play a vital role in ensuring the optimal care and well-being of our senior residents.Key ResponsibilitiesAdminister medications to residents in a timely and accurate manner, following established policies...


  • Springfield, Illinois, United States American National Full time

    About the RoleAmerican National is seeking a highly skilled Senior Claims Specialist to join our dynamic team. As a key member of our claims department, you will be responsible for handling complex property claims, conducting thorough investigations, and working closely with policyholders to ensure a fair and efficient claims process.Key...

  • Medication Aide

    5 days ago


    Springfield, Illinois, United States Bethesda Senior Living Communities Full time

    Job SummaryBethesda Senior Living Communities is seeking a dedicated and compassionate Medication Aide to join our team. As a Medication Aide, you will play a vital role in ensuring the optimal care and well-being of our senior residents.Key ResponsibilitiesAdminister medications to residents in a timely and accurate manner, following established policies...


  • Springfield, Illinois, United States O'Reilly Auto Parts Full time

    Position Title: Online Customer Service SpecialistDepartment: Customer ServiceStatus: Part-TimeLocation: Corporate HeadquartersSchedule: Part-time opportunity; Friday-Sunday 1:30 p.m. - 10 p.m.At O'Reilly Auto Parts, our Online Customer Service Specialists provide outstanding support to customers by ensuring a friendly and engaging interaction. This role...