Lead IT Support Specialist
1 week ago
V2X is a global leader in providing innovative solutions that merge physical and digital infrastructures. With over a century of experience in mission support, we are dedicated to enhancing security, optimizing logistics, and improving operational readiness. Our company, valued at $3.9 billion and comprising 16,000 professionals, collaborates with clients worldwide to address their most intricate challenges with integrity and professionalism.
We are seeking a Senior Service Desk Specialist - Top Secret clearance to provide support for our government client. This role necessitates onsite presence and requires an active Top Secret/SCI clearance, along with the capability to obtain and maintain a Counterintelligence (CI) Polygraph.
Key Responsibilities- Role Description
- The Senior Service Desk Specialists function as Tier 2 members of an IT Enterprise Service Desk, managing IT-related service requests, incidents, and problems for the client's IT operations.
- Main Duties
- Directly responsible for receiving, prioritizing, documenting, and effectively resolving end-user requests.
- Utilize both vendor-specific and proprietary diagnostic tools to deliver hands-on troubleshooting support at the desktop level.
- Must be adept at independently managing complex end-user support issues and assisting with escalated tickets from Service Desk colleagues. The IT Enterprise Service Desk encompasses a diverse range of systems, applications, and services, including desktop operating systems, web-based applications, and unified communications tools.
- Onsite presence is essential due to the classified nature of the program.
Experience Requirements
- A minimum of 4 years of experience in an enterprise IT Service Desk or Help Desk environment.
- Proven experience in providing technical support for enterprise Microsoft Windows desktop platforms.
- Experience with IT enterprise collaboration and productivity software suites, including Microsoft Office, SharePoint, and Skype for Business.
- Familiarity with remote monitoring and management tools for troubleshooting and resolving issues across a global IT enterprise.
- Experience in direct customer interaction to accurately capture IT service requests, incidents, or problems.
- Must meet the Cyber IT/Cybersecurity Workforce (CSWF) Technical Support Specialist (411) Intermediate Level for compliance.
Educational Background
Bachelor's Degree from an accredited institution; or
Certifications
- CompTIA Security+ ce; or
- GIAC Security Essentials (GSEC); or
- Systems Security Certified Practitioner (SSCP)
Preferred Qualifications
- Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA): Windows 10 certification is highly desirable.
- Formal training or certification in ITIL modules such as Service Operation, Operational Support and Analysis, or Continual Service Improvement is preferred.
- Experience with Commercial off the Shelf (COTS) IT Service Management (ITSM) software suites like BMC Remedy, ServiceNow, or HP Service Manager.
- Familiarity with enterprise monitoring and network performance tools such as Microsoft System Center, IBM Tivoli, SolarWinds, or Splunk.
- Understanding of Microsoft Active Directory (AD) for authentication and authorization processes.
- Knowledge of Microsoft PowerShell for diagnostic and analysis tasks.
- Basic understanding of networking troubleshooting concepts.
Security Clearance Requirements
U.S. Citizenship is required, along with an active DoD Top Secret with SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph.
V2X is committed to fostering an inclusive and diverse workplace that values the contributions of every individual. Our vision and values of Integrity, Respect, and Responsibility guide us in leveraging differences, promoting innovation, and achieving success in the global marketplace. We are an Equal Opportunity/Affirmative Action Employer.-
Lead Automation Specialist
1 week ago
Springfield, Illinois, United States pro it Full timeSenior Automation SpecialistWe are seeking a Senior Automation Specialist to become an integral part of our team, contributing significantly to the enhancement of our software quality and delivery methodologies through advanced automation techniques. In this role, you will work closely with diverse teams to architect, develop, and deploy automation...
-
Administrative Support Specialist
2 weeks ago
Springfield, Illinois, United States IT Concepts Full timeJob OverviewAt IT Concepts, we are committed to fostering a culture of collaboration, innovation, and integrity. Since our inception, we have prioritized customer satisfaction and teamwork, striving to make a meaningful impact in our communities. As we expand our support for government clients, we invite skilled and motivated individuals to join our...
-
Lead Specialist in Wellness Support
1 week ago
Springfield, Illinois, United States Anchor Staffing Inc. Full timeJob OverviewThe Lead Specialist in Wellness Support plays a crucial role in overseeing the Wellness and Recovery Team. This position is primarily focused on delivering telephonic support to both staff and clients.Key ResponsibilitiesThe individual in this role will:Ensure that all calls, documentation, and follow-ups are conducted in accordance with...
-
Lead IT Support Specialist
1 week ago
Springfield, Illinois, United States V2X Full timePosition OverviewV2X is a global leader in providing innovative solutions that seamlessly integrate physical and digital infrastructures. With over a century of experience in mission support, we are dedicated to enhancing security, optimizing logistics, and improving operational readiness. Our organization, valued at $3.9 billion and comprising 16,000...
-
Travel Nurse RN Cardiac PCU Specialist
3 days ago
Springfield, Illinois, United States Healthcare Support Full timeJob SummaryHealthcare Support is seeking a skilled Travel Nurse RN Cardiac PCU Specialist to join our team. As a trusted partner to top healthcare organizations, we provide national healthcare and medical recruiting services with exceptional success.Job ResponsibilitiesProvide high-quality patient care in a Cardiac PCU settingCollaborate with...
-
Automation Specialist
3 days ago
Springfield, Illinois, United States pro it Full timeJob SummaryWe are seeking a highly skilled Automation Specialist to join our team at Pro IT. As a key member of our software development team, you will play a pivotal role in designing, developing, and implementing automation frameworks and scripts to support the continuous improvement of our software quality and delivery processes.Key...
-
IT Support Specialist
5 days ago
Springfield, Illinois, United States Smartech Full timeJob Summary:Smartech is seeking a highly motivated and experienced IT Support Specialist to join our team as a Technical Field Service Representative. As a key member of our field service team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key...
-
Product Support Specialist
5 days ago
Springfield, Illinois, United States Balchem Full timeJob Summary:We are seeking a highly skilled Technical Services Specialist to join our team at Balchem. As a key member of our Animal Nutrition & Health division, you will play a critical role in supporting our sales force and providing technical expertise to our customers.About the Role:This is an exciting opportunity to work with a leading company in the...
-
Travel Nurse RN Cardiac Cath Lab Specialist
2 days ago
Springfield, Illinois, United States Lead Health Full timeJob SummaryLead Health is seeking a skilled Travel Nurse RN Cardiac Cath Lab Specialist to join our team. As a Cardiac Cath Lab Registered Nurse, you will be responsible for providing high-quality patient care in a dynamic and fast-paced environment.Key ResponsibilitiesProvide expert care to patients undergoing cardiac catheterization proceduresCollaborate...
-
Team Support Specialist
5 days ago
Springfield, Illinois, United States Russell Cellular, Inc. Full timeAbout Russell Cellular, Inc.Russell Cellular, Inc. is a leading provider of wireless communication services, with a strong presence in the retail industry. Our company values innovation, customer satisfaction, and employee growth.Job SummaryWe are seeking a highly motivated and detail-oriented Team Support Specialist to join our team. As a Team Support...
-
Travel Nurse RN Orthopedics Specialist
3 days ago
Springfield, Illinois, United States Lead Health Full timeJob SummaryLead Health is seeking a skilled Travel Nurse RN Orthopedics Specialist to join our team in a dynamic healthcare setting.Key ResponsibilitiesProvide high-quality patient care in an Orthopedics settingCollaborate with interdisciplinary teams to develop and implement effective care plansConduct thorough assessments and develop individualized care...
-
Senior IT Support Specialist
3 days ago
Springfield, Illinois, United States V2X Full timeJob DescriptionOverviewV2X is a leading provider of innovative solutions that integrate physical and digital infrastructure to enhance security, streamline logistics, and improve readiness. As a Senior Service Desk Specialist, you will be part of a team that supports our government customer based in Springfield, VA, and requires an active Top Secret/SCI...
-
Breastfeeding Support Specialist
2 weeks ago
Springfield, Illinois, United States Baystate Health Full timeOverview: The Breastfeeding Support Specialist is a dedicated professional who conducts evaluations for both inpatient and outpatient clients referred for personalized breastfeeding guidance and education. This role requires a comprehensive understanding of maternal and infant health practices, human anatomy, and clinical breastfeeding challenges. The...
-
Youth Support Specialist
2 weeks ago
Springfield, Illinois, United States HELIX HUMAN SERVICES INC Full timeYouth Support Specialist - RELIEFThe Youth Support Specialist is integral in delivering therapeutic assistance to young individuals facing social, emotional, and behavioral health challenges. Reporting to the Program Manager, this role involves direct care and support for the youth, utilizing the Building Communities of Care (BCC) Trauma Informed Care...
-
Administrative Support Specialist
3 days ago
Springfield, Illinois, United States Solugenix Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Solugenix. As a key member of our support team, you will be responsible for providing administrative support to our clients and ensuring the smooth operation of our day-to-day activities.Key ResponsibilitiesTraining and Development: The...
-
Registered Nurse
3 days ago
Springfield, Illinois, United States Healthcare Support Full timeAbout the JobHealthcare Support is seeking a skilled Registered Nurse to join our team as a Dialysis Specialist. This is a contract position that requires a minimum of one year of experience in chronic dialysis within the last two years.Job ResponsibilitiesProvide high-quality patient care in a dialysis settingCollaborate with healthcare teams to develop and...
-
IT Support Specialist II
1 week ago
Springfield, Illinois, United States MS Companies Full timeJob Summary:MS Companies is seeking a highly skilled IT Support Specialist II to join our team. As a key member of our IT Helpdesk Team, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Configure, install, and repair computers and other electronic office equipment.Troubleshoot hardware and software...
-
Childhood Education Support Specialist
2 weeks ago
Springfield, Illinois, United States Memorial Health System Full timePosition Overview As a Childhood Education Support Specialist, your main duty is to assist in creating a secure and supportive atmosphere for young learners. This role is essential in fostering their social, emotional, physical, and intellectual growth. Key Responsibilities Support the lead educator in implementing effective curriculum strategies. ...
-
Care Specialist
2 weeks ago
Springfield, Illinois, United States Seniors Home Care Full timeAre you an experienced CNA, Home Health Aide (HHA), or Caregiver ready to advance your career as a Care Specialist-Lead Caregiver? This position is tailored for weekends and Mondays, where you will be available on call.As a Care Specialist, your responsibilities will include mentoring caregivers, managing drop-in visits, and filling various shifts. On...
-
Family Support Specialist
2 weeks ago
Springfield, Illinois, United States Children's Home & Aid Full timePosition Overview Brightpoint (formerly known as Children's Home & Aid) is dedicated to fostering an equitable environment where all children and families flourish within robust communities. With a legacy of 140 years in the human services field, we are committed to enhancing the welfare of children by empowering families and fortifying communities...