Customer Experience Ambassador

4 weeks ago


Dearborn Heights, Michigan, United States A-Z Jobs Inc. Full time
Job Overview

AZ Jobs Inc. is seeking a Customer Experience Ambassador to join our dynamic team in SEA. As a key member of our Customer Happiness team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.

Key Responsibilities
  • Develop and maintain a deep understanding of customer needs and preferences
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Provide timely and effective resolution to customer inquiries and concerns
  • Identify opportunities to enhance the customer experience and implement changes to drive business growth
Requirements
  • Fluency in English, Mandarin, and Cantonese
  • Excellent communication and problem-solving skills
  • Ability to work night shifts (1pm to 10pm)
  • Strong analytical and technical skills
  • Passion for delivering exceptional customer experiences
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Interested candidates should submit their application, including a cover letter and resume, to introduce themselves to the team. Additionally, please answer the following question: How do you define great Customer Service experience?



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