Customer Service Ambassador
1 day ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness.
About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.
Key Responsibilities- Provide a superior level of customer service, greeting members and guests, and making them feel comfortable and welcomed.
- Answer phones in a friendly manner and assist callers with various questions.
- Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues.
- Respond to member questions and concerns in a timely and professional manner.
- Regularly clean the facility, bathrooms, equipment, front desk area, and amenities.
- Must be 18 years of age or older.
- Punctuality and reliability are essential.
- Customer service experience is preferred.
- Continual standing and walking during shifts.
- Continual talking to members and potential members in person and on the phone.
- Must be able to lift 45 pounds.
Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. We value diversity, create an inclusive culture, and encourage professional growth and development. We make true, lasting connections with our coworkers and create a positive impact in our local communities through our Judgement Free Generation philanthropic initiative.
We are an Equal Opportunity Employer.
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