Dealer Experience Specialist
4 days ago
We are seeking a highly skilled Dealer Experience Specialist to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional support to our dealerships, ensuring a seamless and efficient experience for our customers.
Key Responsibilities- Handle inbound emails and calls from dealers, resolving customer inquiries and cases in a timely and professional manner.
- Develop strong working relationships with dealerships, understanding their needs and providing tailored support.
- Act as a single point of contact for dealers, resolving customer concerns and escalating issues as necessary.
- Manage financial assistance requests, ensuring timely and accurate processing.
- Collaborate with internal teams to resolve customer issues, utilizing subject matter experts, field service engineers, and resolution specialists as needed.
- High school diploma required; associate or bachelor's degree preferred.
- 2 years of experience in a customer relations contact center, hospitality industry, or PR/Sales field.
- Knowledge of the automotive industry a plus.
- Strong verbal and written communication skills, with a focus on customer service and interpersonal relationships.
- Ability to work calmly under pressure, with a strong attention to detail and organizational skills.
Percepta is a global contact center organization, delivering exceptional customer experiences to our clients. Our values are centered around a culture of service, teamwork, respect, and proactive problem-solving. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
-
Dealer Experience Specialist
3 days ago
Dearborn, Michigan, United States Percepta Full timeJob DescriptionAt Percepta, we strive to deliver exceptional service to our clients. As a Dealer Experience Specialist, you will play a critical role in creating and maintaining strong relationships with dealerships, ensuring a seamless customer experience.Key ResponsibilitiesHandle inbound emails and calls from dealers, providing timely and effective...
-
Dealer Experience Specialist
23 hours ago
Dearborn, Michigan, United States Percepta Full timeJob DescriptionAt Percepta, we strive to deliver exceptional customer experiences across our markets. As a Product Support Specialist, you will be part of a team that creates and delivers amazing experiences, while also enjoying a unique culture.Key Responsibilities Monitor, manage, and resolve Dealer/Field Escalations for GXP/SMARTT Programs, liaising with...
-
Strategic Dealer Manager
3 weeks ago
Dearborn, Michigan, United States Ford Motor Company Full timeJob Title: Manager, Dealer StrategyJoin Ford Motor Company as a Manager, Dealer Strategy and be part of a team that is revolutionizing the way vehicles function and interact with customers. As a key member of our Integrated Services organization, you will play a critical role in activating and optimizing the Dealer channel for growth and...
-
Customer Experience Specialist
1 month ago
Dearborn, Michigan, United States Best Buy Full time{"title": "Customer Experience Specialist", "description": "**About the Role**At Best Buy, we're committed to creating a work environment where every employee feels like they truly belong and contribute to our shared purpose. As a Customer Experience Specialist, you'll be the face of Best Buy for our customers, providing unique and personalized service to...
-
Parts Specialist
5 days ago
Dearborn, Michigan, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Parts Specialist to join our team at Percepta. As a key member of our operations team, you will play a crucial role in resolving dealer inquiries related to parts delays and ensuring the timely delivery of parts to our customers.Key ResponsibilitiesLocate and verify parts for at-risk cases using our Part Locator...
-
Senior Product Support Specialist
3 days ago
Dearborn, Michigan, United States HCLTech Full timeJob OverviewHCLTech is seeking a highly skilled Senior Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing direct support to client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems.Key Responsibilities:Provide direct support to client...
-
Product Manager
4 days ago
Dearborn, Michigan, United States V2soft Full timeJob Title: Product ManagerAbout Us:V2Soft is a global company with a presence in multiple countries, including the United States, Mexico, Italy, India, China, and Germany. Our mission is to provide high-quality technology solutions that address real business challenges. We strive to become our customers' trusted partners, enabling both parties to achieve...
-
Automotive Service Technician
1 month ago
Dearborn, Michigan, United States LaFontaine Toyota Dearborn Full timeJob DescriptionJob Summary:A skilled Automotive Service Technician is needed to join our team at LaFontaine Toyota Dearborn. As a Service Technician, you will be responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.Key Responsibilities:Perform vehicle repair and maintenance work as...
-
Product Manager
5 days ago
Dearborn, Michigan, United States Stefanini Full timeProduct Manager Job DescriptionWe are seeking a skilled Product Manager to join our Originations Transformation team and focus on supporting the Maintain Dealer journey.Key Responsibilities:Refine the product backlog for our Maintain Dealer journeyFormalize design decisionsCollaborate with product managers and development teams to define product...
-
Product Manager
5 days ago
Dearborn, Michigan, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled Product Manager to join our Originations Transformation team and focus on supporting the Maintain Dealer journey. As a Product Manager, you will play a critical role in advocating and executing the product vision, strategic direction, and roadmap, ensuring it aligns with our broader transformation goals.Key...
-
Product Manager
3 days ago
Dearborn, Michigan, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled Product Manager to join our Originations Transformation team and focus on supporting the Maintain Dealer journey.You will work closely with cross-functional teams, including product management, engineering, and user experience, to deliver data-driven insights and recommendations.You will play a critical role in...
-
Software Development Engineer
7 hours ago
Dearborn, Michigan, United States Apex Systems Full timeJob Title: Full-Stack Software EngineerOverview: The Consumer & Dealer Experience organization manages external-facing experiential application portfolio. The Dealer Advisor team develops solutions for dealers' web-based tools, accessible from any device, enabling self-service performance statistics and supplementary insights.Role: We are seeking an...
-
Product Manager
5 days ago
Dearborn, Michigan, United States MeganSoft Full timeProduct Manager Opportunity at MeganSoftWe are seeking a skilled Product Manager to join our team at MeganSoft. As a Product Manager, you will play a critical role in advocating and executing the product vision, strategic direction, and roadmap, ensuring it aligns with our broader transformation goals.Key Responsibilities:Refine the product backlog for our...
-
Technical Program Manager
4 days ago
Dearborn, Michigan, United States Ford Motor Company Full timeJob DescriptionIn this role, you will have the opportunity to work with cutting-edge cloud-native technologies and contribute to the development of innovative solutions for the Consumer & Dealer Experience organization.ResponsibilitiesCollaborate with cross-functional teams to understand customer needs and define product requirements.Develop and maintain...
-
Automotive Software Product Support Agent
3 weeks ago
Dearborn, Michigan, United States HCLTech Full timeJob DescriptionJob OverviewHCLTech is seeking a highly skilled Automotive Software Product Support Agent to join our team. As a key member of our support team, you will be responsible for providing direct support to client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems.Key ResponsibilitiesProvide...
-
Product Manager
5 days ago
Dearborn, Michigan, United States Ciber Full timeProduct ManagerCiber is seeking a skilled Product Manager to join our team. As a Product Manager, you will play a critical role in advocating and executing the product vision, strategic direction, and roadmap, ensuring it aligns with broader transformation goals.Key Responsibilities:Refine the product backlog and formalize design decisions.Collaborate with...
-
Product Manager
5 days ago
Dearborn, Michigan, United States Ciber Full timeProduct ManagerCiber is seeking a skilled Product Manager to join our team. As a Product Manager, you will play a critical role in advocating and executing the product vision, strategic direction, and roadmap, ensuring it aligns with broader transformation goals.Key Responsibilities:Refine the product backlog and formalize design decisions.Collaborate with...
-
Product Manager
4 days ago
Dearborn, Michigan, United States Ciber Full timeProduct ManagerAt HTC Global Services, we're seeking a skilled Product Manager to join our team. As a Product Manager, you will play a critical role in advocating and executing the product vision, strategic direction, and roadmap, ensuring it aligns with broader transformation goals.Key Responsibilities:Refine the product backlog and formalize design...
-
Database Specialist
3 weeks ago
Dearborn, Michigan, United States KYYBA Inc Full timeJob Title: Database and Reporting DeveloperWe are seeking a talented and experienced Database and Reporting Developer to join our Cisco Unified Intelligence Center (CUIC) team. The successful candidate will be responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and...
-
Software Engineer
3 weeks ago
Dearborn, Michigan, United States Apex Systems Full timeJob Title: Full-Stack Software EngineerOverview: The Consumer & Dealer Experience organization manages external-facing experiential application portfolio. The Dealer Advisor team develops solutions for dealers' web-based tools, accessible from any device, enabling self-service performance statistics and supplementary insights.Role: We are seeking an...