Dealer Experience Specialist

4 days ago


Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled Dealer Experience Specialist to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional support to our dealerships, ensuring a seamless and efficient experience for our customers.

Key Responsibilities
  • Handle inbound emails and calls from dealers, resolving customer inquiries and cases in a timely and professional manner.
  • Develop strong working relationships with dealerships, understanding their needs and providing tailored support.
  • Act as a single point of contact for dealers, resolving customer concerns and escalating issues as necessary.
  • Manage financial assistance requests, ensuring timely and accurate processing.
  • Collaborate with internal teams to resolve customer issues, utilizing subject matter experts, field service engineers, and resolution specialists as needed.
Requirements
  • High school diploma required; associate or bachelor's degree preferred.
  • 2 years of experience in a customer relations contact center, hospitality industry, or PR/Sales field.
  • Knowledge of the automotive industry a plus.
  • Strong verbal and written communication skills, with a focus on customer service and interpersonal relationships.
  • Ability to work calmly under pressure, with a strong attention to detail and organizational skills.
About Percepta

Percepta is a global contact center organization, delivering exceptional customer experiences to our clients. Our values are centered around a culture of service, teamwork, respect, and proactive problem-solving. We offer a dynamic and supportive work environment, with opportunities for career growth and development.



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