Customer Experience Director
3 weeks ago
We are Holland Pizza Ranch, a fast-casual restaurant with over 200 locations in fourteen states. Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out.
We strive to make a positive impact for those that are devoted to family, faith and guests, we call them devoted diners. Our company is fueled by a powerful mission to Establish Every Pizza Ranch as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.
Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off, because of the genuine care and concern we give to our guests, team members and communities.
If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of service to others.
Responsibilities:
As a Customer Experience Director, you will be responsible for leading the day to day operations and support the management of the guest experience through Qualtrics data and feedback. You will also be expected to assist in driving store level profitability and sales goals by controlling food and labor costs.
Key Accountabilities:
• Guest Satisfaction: Ensure that all guests have a positive experience at our restaurant.
• Effective Business Management: Assist in managing the day-to-day operations of the restaurant, including supervising staff and controlling costs.
• Appropriate and Fair Business Practices: Ensure that all business practices are fair and transparent.
• Training and Development: Assist in training and developing staff to ensure that they have the skills and knowledge needed to provide excellent customer service.
Qualifications, Skills, and/or Competencies:
• Passion for leading and developing people.
• Proven record of management, communication, and organizational skills.
• The ability to prioritize multiple situations.
• Effective communicator and listener with good oral and written communication skills.
• Restaurant management experience, preferred.
• Proficient in basic computer skills.
• High School graduate or equivalent education.
• Possess business acumen.
Our estimated salary range for this position is $55,000 - $65,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.
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