Customer Experience Director

2 days ago


Muskegon Heights, Michigan, United States Holland Pizza Ranch Full time

We are Holland Pizza Ranch, a fast-casual restaurant with over 200 locations in fourteen states. Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out.

We strive to make a positive impact for those that are devoted to family, faith and guests, we call them devoted diners. Our company is fueled by a powerful mission to Establish Every Pizza Ranch as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.

Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off, because of the genuine care and concern we give to our guests, team members and communities.

If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of service to others.

Responsibilities:

As a Customer Experience Director, you will be responsible for leading the day to day operations and support the management of the guest experience through Qualtrics data and feedback. You will also be expected to assist in driving store level profitability and sales goals by controlling food and labor costs.

Key Accountabilities:


• Guest Satisfaction: Ensure that all guests have a positive experience at our restaurant.


• Effective Business Management: Assist in managing the day-to-day operations of the restaurant, including supervising staff and controlling costs.


• Appropriate and Fair Business Practices: Ensure that all business practices are fair and transparent.


• Training and Development: Assist in training and developing staff to ensure that they have the skills and knowledge needed to provide excellent customer service.

Qualifications, Skills, and/or Competencies:


• Passion for leading and developing people.


• Proven record of management, communication, and organizational skills.


• The ability to prioritize multiple situations.


• Effective communicator and listener with good oral and written communication skills.


• Restaurant management experience, preferred.


• Proficient in basic computer skills.


• High School graduate or equivalent education.


• Possess business acumen.

Our estimated salary range for this position is $55,000 - $65,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.


  • Operations Director

    6 days ago


    Muskegon, Michigan, United States Avancer Full time

    Job Title: Director of OperationsAt Avancer, we are seeking a highly skilled and experienced Director of Operations to lead our manufacturing facilities and drive operational excellence.Key Responsibilities:Develop and implement operational plans to improve plant productivity and efficiency.Lead a high-performing operations team and foster a culture of...


  • Muskegon, Michigan, United States Comcast Full time

    Job SummaryAs a Retail Sales Consultant at Comcast, you will play a key role in assisting and consulting with customers on our products and services. Your knowledge, skills, and technology expertise will enable you to deliver a world-class sales and service experience. You will work with moderate supervision and be accountable for individual results and...

  • Operations Director

    1 month ago


    Muskegon, Michigan, United States Avancer Full time

    Job SummaryAvancer is seeking a seasoned Operations Director to lead our manufacturing facilities and drive operational excellence. As a key member of our leadership team, you will be responsible for cultivating a high-performance culture, improving plant productivity, and delivering exceptional results.Key ResponsibilitiesDevelop and implement strategic...

  • Sales Director

    6 days ago


    Muskegon, Michigan, United States Betten Auto Group Full time

    As a Sales Director at Betten Auto Group, you will be responsible for leading a high-performing team of sales professionals. Your primary goal will be to drive sales growth, improve customer satisfaction, and maintain profitability.Key Responsibilities:Manage daily operations, including sales process, budget management, and customer satisfaction.Analyze...


  • Sterling Heights, Michigan, United States Vantage Data Centers Full time

    About the RoleVantage Data Centers is seeking a seasoned Director of People Experience to lead our North American team. As a key member of our HR leadership team, you will partner with cross-functional groups to drive strategic initiatives and deliver business results.Key ResponsibilitiesDevelop and execute organizational design and change management...

  • Operations Director

    7 days ago


    Muskegon, Michigan, United States Avancer Corporation Full time

    The Director of Operations will play a pivotal role in driving the success of Avancer Corporation's manufacturing facilities. This strategic leader will oversee daily operations, ensuring safety, quality, efficiency, and productivity.Key responsibilities include:Operational Planning: Analyze the value stream to improve plant productivity, targeting...


  • Dearborn Heights, Michigan, United States A-Z Jobs Inc. Full time

    Job OverviewAZ Jobs Inc. is seeking a Customer Experience Ambassador to join our dynamic team in SEA. As a key member of our Customer Happiness team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.Key ResponsibilitiesDevelop and maintain a deep understanding of customer needs and...


  • Madison Heights, Michigan, United States Rivian Full time

    About RivianRivian is a pioneering company that's revolutionizing the electric vehicle industry. Our mission is to create a world where adventure knows no bounds, and our customers are at the forefront of that journey.Role SummaryWe're seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Specialist. In this...


  • Sterling Heights, Michigan, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise.Key Responsibilities:Provide exceptional customer service via phone and in-person interactions, ensuring a positive experience for every customer.Accurately enter customer information into our system,...


  • Sterling Heights, Michigan, United States Aeropostale Full time

    Aeropostale Job DescriptionAs a Sales Associate at Aeropostale, you will be responsible for creating an exceptional customer experience. Your key objectives will include:Engaging with customers to understand their fashion needs and preferences.Providing expert fashion advice and styling guidance to help customers build perfect outfits.Achieving and exceeding...

  • Activities Director

    4 weeks ago


    Muskegon, Michigan, United States Hillcrest Nursing and Rehabilitation Community Full time

    Job Title: Activities DirectorWe are seeking a highly motivated and experienced Activities Director to join our team at Plainwell Pines Nursing and Rehabilitation Community. As an Activities Director, you will be responsible for developing, planning, and implementing activity programs for residents that cater to their spiritual, emotional, recreational,...

  • Program Director

    3 weeks ago


    Muskegon, Michigan, United States BOYS AND GIRLS CLUB OF THE MUSKEGON LAKESHORE Full time

    Job SummaryWe are seeking a highly motivated and experienced Program Coordinator to join our team at the Boys and Girls Club of the Muskegon Lakeshore. The successful candidate will be responsible for implementing and overseeing the delivery of a broad range of programs within the Club and at times outside of the club.Key ResponsibilitiesProgram Development...

  • Medical Director

    2 weeks ago


    Muskegon, Michigan, United States VitalCore Health Strategies Full time

    Medical Director (Physician) Job SummaryVitalCore Health Strategies is seeking a highly skilled and experienced Medical Director (Physician) to join our team at Earnest C. Brooks Correctional Facility in Muskegon, Michigan. As a Medical Director, you will be responsible for providing overall supervision for clinical services, ensuring the delivery of...


  • Muskegon, Michigan, United States Global Psychological Full time

    Job Title: Director of Special EducationGlobal Psychological Services is seeking a highly skilled and experienced Director of Special Education to lead our Special Education Unit. The successful candidate will be responsible for developing, implementing, and supervising special education programs and services that meet the needs of our students.Key...


  • Muskegon, Michigan, United States Trilogy Health Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Rehabilitation to lead our interdisciplinary team in providing high-quality patient care. As a key member of our leadership team, you will be responsible for directing clinical assessments, program development, quality improvement, and productivity enhancement in a flexible...


  • Madison Heights, Michigan, United States Extended Stay Full time

    Customer Service Excellence at Extended StayAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your key responsibilities will include:Assisting guests with their needs and requests in a timely and professional mannerProcessing reservations, registration, and payment in...


  • Muskegon, Michigan, United States Alcohol and Chemical Abuse Consultants Inc Full time

    Director of Operations and HousingFresh Coast Alliance is seeking a dedicated and experienced Director of Operations and Housing to join our team. This role is crucial in overseeing our day-to-day operations, including housing, reentry programming, and administrative processes.Key Responsibilities:Oversee the day-to-day operations of the organization,...


  • Muskegon, Michigan, United States Renk Full time

    About the OrganizationRENK is a leading supplier in the defense, marine, and industry sectors, renowned for its superior mobility, propulsion, and drive train solutions. Our tradition is built on precision-engineered systems that deliver maximum impact, efficiency, and endurance. RENK's ambition is to empower its customers to exceed standards in demanding...

  • Activities Director

    7 days ago


    Muskegon, Michigan, United States Hillcrest Nursing and Rehabilitation Community Full time

    Job Summary: We are seeking a skilled Activities Director to join our team at Hillcrest Nursing and Rehabilitation Community. As a key member of our staff, you will be responsible for developing, planning, and implementing activity programs for residents in accordance with state and federal regulations. Responsibilities: Develop and implement activity...


  • Sterling Heights, Michigan, United States Nothing Bundt Cakes Full time

    About the RoleWe're seeking a talented and enthusiastic individual to join our team as a Guest Service Representative. As a key member of our bakery team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our guests, and contributing to the overall success of our business.Key...