Customer Service Ambassador

4 weeks ago


Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Concierge Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients in the automotive industry.

Key Responsibilities
  • Provide expert-level support and guidance to customers via phone, video chat, or online chat.
  • Diagnose and resolve complex technical issues in a timely and efficient manner.
  • Collaborate with internal teams to troubleshoot and resolve issues.
  • Develop and maintain strong relationships with customers to ensure a high level of satisfaction.
  • Stay up-to-date with industry trends and developments to provide the best possible support.
Requirements
  • High school diploma required; associate or bachelor's degree preferred.
  • 3-5 years of experience in customer service, technical support, or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in using technology and software applications.
What We Offer
  • Competitive hourly rate ($22.00 per hour based on experience).
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Flexible spending account and health savings account.
  • 401(k) with company match.
  • Vacation and sick time, as well as paid holidays.
  • Tuition reimbursement and employee assistance program.
  • Employee discount program and training and development opportunities.
About Percepta

Percepta is a global contact center company that delivers exceptional customer experiences to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect a culture of service, teamwork, respect, proactivity, career growth, and diversity.

We are an equal opportunity employer and require all employees to pass a background check and, depending on location and client program, a drug test as a condition of employment. Please note that neither Percepta nor any of our recruitment agencies will ever ask for payments or personal information from applicants at any point in the recruitment process.



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