Dispensary Operations Director

6 days ago

New Lexington, Ohio, United States Ethos Full time

Dispensary Operations Director

Ethos Cannabis

Company Overview:

Ethos Cannabis is a prominent multi-state cannabis enterprise engaged in the cultivation, processing, and retailing of cannabis across various states including Pennsylvania, Massachusetts, Maryland, and Ohio, with ongoing plans for expansion. Our vision is centered around a consumer-focused approach aimed at enhancing the well-being of individuals through their cannabis experiences. We are supported by our partnership with Jefferson Health, a leading academic medical institution in the U.S., which is dedicated to gathering and analyzing significant real-world data while fostering educational initiatives that prioritize patient outcomes and quality of life.

Our leadership team possesses extensive experience in healthcare investments, consumer products, and regulated markets, having actively participated in the cannabis sector since 2015. The Ethos Cannabis leadership has a proven track record in developing and managing successful cannabis operations in the United States.

Position Summary/Objective:

The Dispensary Operations Director is tasked with overseeing and directing a team of dispensary staff at the Company's cannabis retail outlet. This role involves hands-on management and operational oversight of the dispensary. The Director acts as a mentor and supervisor for staff, advocates for patients, and represents the Ethos brand.

We are in search of a dedicated, detail-oriented, and collaborative Dispensary Operations Director to lead, guide, and support the daily operations of the dispensary. This includes addressing the needs of all patients and recruiting and developing a team of Product Associates who are committed to delivering an exceptional, innovative cannabis retail experience that adheres to state and local regulations. The ideal candidate will demonstrate adaptability to our business model and possess substantial leadership experience, as they will be entrusted with significant responsibilities related to the dispensary's launch and operations while maximizing sales with a focus on customer service. Previous experience in cannabis retail is essential.

Responsibilities:

  • Develop and implement Standard Operating Procedures (SOPs), best practices, and policies to further Ethos' mission, vision, goals, and objectives at the retail level.
  • Recruit, develop, and train dispensary personnel. Lead the creation of employee training materials, focusing on education and development regarding medical cannabis strains, products, and consumption methods.
  • Assist in the launch and operational maintenance of the dispensary.
  • Manage financial documentation and cash handling protocols.
  • Ensure confidentiality of all information in accordance with HIPAA regulations.
  • Oversee store opening and closing procedures.
  • Collaborate with other department leaders to create a premier customer experience.
  • Enhance store productivity through operational excellence, process improvements, and effective problem resolution.
  • Conduct regular performance evaluations of dispensary staff.
  • Engage with wholesalers and growers/processors to negotiate and secure quality product supplies.
  • Coordinate and manage the dispensary schedule.
  • Oversee all aspects of dispensary operations with a customer-first approach, emphasizing company culture, ethics, customer service, sales growth, and brand standards.
  • Provide insights on marketing strategies and initiatives in collaboration with current managers and the incoming marketing team.
  • Work closely with compliance, security, and transportation managers on mutual issues and prioritization of needs.
  • Act as a liaison to the local community and healthcare providers.
  • Coordinate patient outreach and educational programs in collaboration with growers/processors and the marketing team.
  • Collaborate with IT managers to assess and adjust technology implementations based on business requirements.
  • Ensure adherence to all policies, standards, and values.
  • Maintain comprehensive knowledge of all products and strains available in the store, along with industry-wide product knowledge.
  • Stay informed about customer and business trends, providing feedback to corporate stakeholders on retail and strategic initiatives.
  • Ensure a safe and sanitary physical environment, with all equipment and technology in optimal working condition.
  • Lead initiatives, store strategies, and specific projects assigned by executive management.
  • Report directly to the Manager of Retail Operations.

Qualifications:

Education:

  • A minimum of a bachelor's degree is preferred.

Work Experience:

  • Extensive managerial experience in a cannabis retail setting.
  • Significant exposure to retail environments with well-established standard operating procedures and employee training programs.
  • Experience in inventory management and reconciliation.
  • Human Resources management experience, including hiring, training, records management, performance evaluations, and payroll processing.
  • A work history that reflects stability, progressive responsibility, and a willingness to embrace new challenges.

Capabilities and Skills:

  • Outstanding team-building, communication, and interpersonal skills.
  • High integrity and a strong work ethic.
  • A proactive approach as a hands-on manager, willing to step in to achieve business objectives.
  • Proficiency in computer applications, including retail point-of-sale software, all MS Office programs, email, scheduling software, and online conferencing tools.
  • Ability to develop, analyze, and interpret key performance metrics, as well as read and analyze financial reports related to dispensary performance.
  • Strong problem-solving abilities, including anticipatory thinking and the capacity to maintain composure under pressure.
  • Demonstrated ability to work effectively within a diverse, multicultural, and multigenerational environment.

Other Requirements:

  • Ability to sit, walk, bend, and reach for extended periods.
  • Capability to lift and carry up to 20 pounds over a distance of 50 feet.
  • Must pass stringent state background checks.
  • Must be at least 21 years of age.
  • Possess a valid driver's license or state identification card.

Compensation:

  • Annual salary with additional incentive compensation.

This position is classified as Exempt and is not eligible for overtime pay.

Ethos Cannabis is an equal opportunity employer and does not discriminate in recruitment, selection, or advancement based on race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or any other basis prohibited by law. Employment opportunities are available for applicants with disabilities, and reasonable accommodations will be made to meet the physical or mental limitations of qualified applicants or employees.

  • Executive Director of Retail Operations

    7 days ago

    New Lexington, Ohio, United States Ethos Full time

    Job SummaryThe Executive Director of Retail Operations will oversee and manage a team of dispensary employees for Ethos Cannabis' retail store. This position involves directly managing and making the dispensary operational. The Executive Director serves as staff mentor and supervisor, patient advocate, and Ethos brand ambassador.Key ResponsibilitiesDevelop...

  • General Manager of Dispensary

    7 days ago

    New Lexington, Ohio, United States Ethos Cannabis Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager of Dispensary to lead our retail operations and provide exceptional customer service to our patients. The successful candidate will have a proven track record of managing a team of dispensary employees, developing and implementing Standard Operational Procedures (SOPs), and driving...

  • Retail Operations Manager

    7 days ago

    New Lexington, Ohio, United States Ethos Cannabis Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager of Dispensary to lead our retail operations and drive business growth. As a key member of our team, you will be responsible for overseeing the daily operations of our dispensary, managing a team of employees, and ensuring exceptional customer service.Key ResponsibilitiesLeadership and...

  • Marketing Operations Director

    2 days ago

    New Bremen, Ohio, United States Crown Full time

    About the RoleCrown is seeking a highly skilled Marketing Operations Manager to join our team. As a key member of our marketing department, you will be responsible for guiding our global lead management program and enterprise marketing automation solution.Key ResponsibilitiesProgram Management: Develop and implement strategies to optimize our lead management...

  • Financial Operations Coordinator

    2 weeks ago

    New Hampshire, Ohio, United States The Ladders Full time

    Position Type: Admin II: Asst. Principal & Director, Other Location: District OfficePOSITION TITLE: Financial Operations CoordinatorABOUT THE COMPANY: Become a part of The Ladders and play a vital role in the effective administration of our Business Department. KEY RESPONSIBILITIES:Apply Generally Accepted Accounting Principles (GAAP) to evaluate financial...

  • Compensation Director

    4 days ago

    New Bremen, Ohio, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Compensation and Benefits Director to lead our Compensation and Benefits Department at Insight Global. The ideal candidate will have a strong background in employee compensation and benefit programs, with a proven track record of developing and implementing strategic compensation and benefits plans.Key...

  • Culinary and Beverage Operations Supervisor

    2 weeks ago

    New Albany, Ohio, United States New Albany Country Club Full time

    The Culinary and Beverage Operations Supervisor plays a pivotal role in overseeing all Food & Beverage venues within the Club during peak operational periods. This position supports fellow management and collaborates with the Club Events and Restaurant Directors as necessary. The ideal candidate will possess a strong enthusiasm for hospitality and restaurant...

  • Regional Director

    3 days ago

    New Albany, Ohio, United States Wallick Communities Full time

    Job SummaryWe are seeking a highly skilled Regional Manager to oversee the daily business functions of our communities in the district. The successful candidate will be responsible for guiding and supporting community staff, ensuring financial performance, and maintaining compliance with governing regulations.Key ResponsibilitiesOversight of financial...

  • Regional Director

    11 hours ago

    New Albany, Ohio, United States Wallick Communities Full time

    About the RoleWe are seeking a highly skilled and experienced Regional Manager to oversee a group of properties in the Central Ohio area for Wallick Communities.Key ResponsibilitiesOversight of the financial performance of the communities within the portfolio.Oversight of community staff to ensure work is satisfactorily completed in a timely manner.Oversight...

  • Senior Quality Assurance Operations Specialist

    2 weeks ago

    New Albany, Ohio, United States Amplifybio, LLC Full time

    Are you driven by the desire to enhance the future of healthcare? Do you recognize that a company's greatest asset is its people? If so, consider joining Amplify Bio . Amplify Bio stands as a premier contract research organization, offering a wide array of services that encompass being an outsourcing partner for discovery phase R&D, a preclinical CRO...

  • Head of Platform Automation Strategy

    2 weeks ago

    New Hampshire, Ohio, United States Iron Mountain Inc Full time

    At Iron Mountain, we understand that effective work creates a positive influence on our clients, our workforce, and the environment. We are looking for dedicated and intelligent individuals to join our team. If you are considering a career shift or looking to begin your professional journey, we invite you to explore how you can enhance the impact of your...

  • Program Management Director

    7 days ago

    New Albany, Ohio, United States AmplifyBio Full time

    About the RoleWe are seeking an experienced and dynamic Program Management Group Lead to join our Technical Operations team at AmplifyBio.Key ResponsibilitiesLead, recruit, train, and develop project managers, ensuring that team members possess the necessary skills and expertise to manage multiple client programs.Provide strong leadership and direction to...

  • Administrative Coordinator for Events Leadership

    1 week ago

    New Albany, Ohio, United States Faith Life Church Full time

    Administrative Coordinator for Events LeadershipBecome an integral part of Faith Life Ministries, where we cultivate a culture that inspires individuals to embrace their faith, family, and freedom. Our organization has a significant global impact, originating from central Ohio, particularly in the vibrant community of New Albany. We are committed to...

  • Executive Director, New Towne Mall

    7 days ago

    New Philadelphia, Ohio, United States Washington Prime Group Full time

    **Job Summary**Washington Prime Group is seeking a highly skilled and experienced professional to serve as the General Manager of our New Towne Mall location. As a key member of our leadership team, the General Manager will be responsible for driving business growth, leading a high-performing team, and ensuring exceptional customer experiences.**Key...

  • Senior Manager of Advanced Therapeutics Manufacturing

    2 weeks ago

    New Albany, Ohio, United States Amplifybio, LLC Full time

    Are you driven by the desire to enhance the future of healthcare? Do you recognize that the strength of any organization lies in its people? If so, consider joining AmplifyBio, LLC.AmplifyBio stands at the forefront of contract research organizations, offering a wide array of services that encompass outsourcing partnerships for discovery phase R&D,...

  • Manager/Senior Manager, Manufacturing Science and Technology

    2 weeks ago

    New Albany, Ohio, United States Amplifybio, LLC Full time

    Are you driven by the desire to enhance the landscape of healthcare? Do you recognize that the key to a company's success lies in its people? If this resonates with you, consider joining AmplifyBio. AmplifyBio stands at the forefront of contract research organizations, offering a diverse array of services that encompass everything from supporting discovery...

  • Hospice Volunteer Program Coordinator

    1 week ago

    New Albany, Ohio, United States Capital City Hospice Full time

    About the RoleCapital City Hospice is a leading provider of compassionate care services, dedicated to delivering exceptional support to patients and their families in Central Ohio.We are seeking a highly skilled and compassionate Hospice Volunteer Coordinator to join our team. As a key member of our organization, you will play a vital role in developing and...

  • Senior Program Manager

    1 week ago

    New Boston, Ohio, United States Shawano Area Matthew 25, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Director to lead our team at Shawano Area Matthew 25, Inc. in achieving our mission to make a positive impact in our community.Main ResponsibilitiesStrategic Leadership: Develop and implement the organization's mission, vision, and goals, ensuring alignment with our values and...

  • Hospice Volunteer Program Coordinator

    2 weeks ago

    New Albany, Ohio, United States Capital City Hospice Full time

    About the RoleCapital City Hospice is a leading provider of compassionate care services, dedicated to delivering exceptional support to patients and their families in Central Ohio.We are seeking a highly skilled and compassionate Hospice Volunteer Coordinator to join our team. As a key member of our organization, you will play a vital role in developing and...

  • Continuous Improvement Specialist

    2 weeks ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Location: Please ensure the location field includes 'city, state' or a zip code for radius search.Company Overview: Crown Equipment Corporation is a prominent leader in the innovation of top-tier forklift and material handling solutions.As one of the largest manufacturers of lift trucks globally, we are dedicated to delivering the safest, most efficient, and...