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Restaurant Service Manager

2 months ago

Columbus, Ohio, United States Makeready LLC Full time
Job Summary

We are seeking a highly skilled and experienced Lead Host/Hostess to join our team at Chouette, a French-inspired restaurant in Columbus. As a key member of our service team, you will be responsible for ensuring that every guest has a memorable and exceptional dining experience.

Key Responsibilities
  • Lead the Host team in maintaining accurate and up-to-date reservation systems, including table status, guest cover counts, and table rotations.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise during service.
  • Work closely with the leadership team to ensure seamless communication and coordination between teams.
  • Maintain a thorough knowledge of menu and beverage offerings, as well as brand vision and standards of quality.
  • Contribute to the overall ambiance and presentation of the restaurant by maintaining a professional appearance and demeanor.
Requirements
  • Detail-oriented and organized with excellent multitasking skills.
  • Elegant demeanor and naturally hospitable attitude.
  • Guest-obsessed and able to provide exceptional customer service.
  • Grace and gravitas in handling issues and conflicts.
Benefits

We offer a comprehensive benefits package, including PTO, medical, dental, and vision benefits, 401(k), and a range of additional perks. Our team's health, happiness, and well-being are our top priority.

We are proud to partner with Downtown C-Pass to provide team members with free, unlimited access to COTA for work or play.

Guiding Principles

We follow a set of guiding principles that define how we work together successfully. We live by them instinctively, and they help us build a positive and inclusive work environment.