Bilingual Customer Service Specialist
1 week ago
Are you a proactive individual with experience in customer service who is eager to embark on a fulfilling career in the financial sector? Do you resonate with the credit union's mission of "people helping people"? If so, continue reading.
Our Customer Service Specialists receive a competitive salary based on experience. We also provide a comprehensive benefits package that includes medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company matching, life insurance, and discounts on various services and events. This position is part of a credit union call center that does not involve cold calling.
ABOUT SUN EAST FEDERAL CREDIT UNION
Founded in 1949, Sun East has evolved from its origins of assisting employees with their financial needs to serving over 50,400 members across multiple states. As a member-owned cooperative, our philosophy is centered around "people helping people."
We strive to be our members' champions and build enduring relationships. To achieve this, we offer competitive compensation, a robust benefits package, and a supportive work environment that encourages career growth.
Key Responsibilities
As a Customer Service Specialist, your primary duties will include managing incoming and outgoing calls related to member accounts. You will thrive in a dynamic environment, ensuring that your friendly demeanor and helpful attitude are evident in every interaction.
Your responsibilities will include assisting members with essential banking functions such as checking account details, processing transfers, managing stop payments, fulfilling card requests, and handling wire transfers. You will also educate members about our various products and services, including banking options, IRAs, and loans. By leveraging your product knowledge, you will adopt a consultative approach to identify needs and promote financial products.
While you will be equipped to handle most inquiries independently, you may need to escalate certain calls to supervisors or other departments.
Qualifications for a Customer Service Specialist
- Experience in an inbound customer service environment
- Proficiency with technology, including computers and office equipment
- Ability to pass background checks
- Exceptional customer service skills
- Prior experience in a credit union or banking setting is preferred
- Sales experience is a plus
- Bilingual proficiency in English and Spanish is required
- Please note that background checks will be conducted on potential candidates.
This position typically requires availability from Monday to Friday, with two Saturday shifts per month. Hours may vary, including at least two evening shifts weekly. Common shifts include 7:45 am - 4:45 pm, 9:00 am - 6:00 pm, and 10:00 am - 7:00 pm on weekdays, along with 7:45 am - 1:00 pm on Saturdays.
Are You Ready to Contribute?
If you believe you would be a great fit for this Customer Service Specialist role, we encourage you to submit your application.
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