Service BDC Representative

1 week ago


Austin, Texas, United States Lost Pines Toyota Full time
Job Title: Service BDC Agent

At Lost Pines Toyota, we are seeking a highly skilled and motivated Service BDC Agent to join our team. As a Service BDC Agent, you will play a critical role in receiving incoming service calls, establishing relationships with customers, and scheduling appointments for our service consultants.

Key Responsibilities:
  • Receive and respond to inbound service phone calls and leads
  • Identify customer needs and schedule appointments with our service consultants
  • Place outbound phone calls to potential leads to promote our services
  • Ensure all customer concerns are addressed prior to appointment date, including cost, warranty questions, and appointment duration
  • Contact customers prior to appointment date to confirm appointment details
  • Maintain accurate records of customer interactions and appointment schedules
Requirements:
  • High school diploma or equivalent
  • Excellent oral, written, and interpersonal communication skills
  • Extensive customer service, sales, or telemarketing background
  • Computer literacy and strong organizational skills
  • Ability to read and comprehend instructions and information
  • Excellent problem-solving skills
  • Bilingual - Spanish
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We offer a comprehensive benefits package, including health insurance, dental insurance, life insurance, paid vacation, paid sick leave, and paid holidays. Our associates also enjoy employee discounts on vehicles and a range of other perks.

At Lost Pines Toyota, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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