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Business Development Center Service Agent

2 months ago

Austin, Texas, United States Lost Pines Toyota Full time
Job Summary

We are seeking a highly motivated and customer-focused Business Development Center (BDC) Representative to join our team at Lost Pines Toyota. As a BDC Representative, you will play a critical role in receiving incoming service calls, establishing relationships with customers, and scheduling appointments for our service consultants.

Key Responsibilities
  • Customer Interaction: Receive and respond to incoming service calls, ensuring that customers' needs are met and their concerns are addressed in a timely and professional manner.
  • Appointment Scheduling: Schedule appointments for service consultants, ensuring that customers are informed and prepared for their visits.
  • Lead Generation: Identify and pursue new business opportunities, including placing outbound calls to potential leads and following up with customers to ensure satisfaction.
  • Communication: Develop and maintain strong relationships with customers, service consultants, and other stakeholders, ensuring effective communication and collaboration.
Requirements
  • Education: High school diploma or equivalent required; one to two years of related experience and/or training preferred.
  • Skills: Excellent oral and written communication skills, strong interpersonal skills, and ability to work in a fast-paced environment.
  • Language: Bilingual in Spanish required.
Benefits
  • Health Insurance: Comprehensive health insurance plan for employees and their families.
  • Dental Insurance: Dental insurance plan for employees and their families.
  • Life Insurance: Life insurance plan for employees.
  • Paid Time Off: Paid vacation, sick leave, and holidays.
  • Employee Discounts: Discounts on vehicles and other products and services.