Lockbox Operations Specialist

2 weeks ago


Chicago, Illinois, United States U.S. Bank Full time

Job Summary:

U.S. Bank is seeking a skilled Data Entry and Operations Processor to join our National Lockbox facility in Chicago, IL. As a key member of our team, you will be responsible for processing and depositing checks and invoices received by mail, as well as reviewing checks/invoices for special instructions given by customers and determining the appropriate item handling.

Key Responsibilities:

  • Process and deposit checks and invoices received by mail
  • Review checks/invoices for special instructions given by customers and determine the appropriate item handling
  • Perform data entry and transaction processing tasks
  • Provide production support to multiple groups within Operations Services or enterprise wide
  • Execute a variety of routine tasks within multiple operational systems
  • Interact with multiple internal partners and third-party vendors
  • Research exceptions and escalate issues to management as appropriate
  • May have the opportunity to recommend and implement developed processing improvements within production

Requirements:

  • High school diploma or equivalent
  • One to two years of related work experience
  • Strong data entry required proficiency with typing and alpha numeric data entry - with excellent accuracy
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Thorough knowledge of applicable bank and department policies, procedures, products and support systems
  • Proven commitment to high quality customer service
  • Ability to work well with external and internal customers
  • Good time management skills to maximize production and execution of tasks in a fast-paced environment
  • Ability to identify, analyze and resolve exceptions through data interpretation
  • Effective verbal and written communication skills

Benefits:

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO Statement:

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.



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