Lockbox Operations Specialist
2 weeks ago
Job Summary:
U.S. Bank is seeking a skilled Data Entry and Operations Processor to join our National Lockbox facility in Chicago, IL. As a key member of our team, you will be responsible for processing and depositing checks and invoices received by mail, as well as reviewing checks/invoices for special instructions given by customers and determining the appropriate item handling.
Key Responsibilities:
- Process and deposit checks and invoices received by mail
- Review checks/invoices for special instructions given by customers and determine the appropriate item handling
- Perform data entry and transaction processing tasks
- Provide production support to multiple groups within Operations Services or enterprise wide
- Execute a variety of routine tasks within multiple operational systems
- Interact with multiple internal partners and third-party vendors
- Research exceptions and escalate issues to management as appropriate
- May have the opportunity to recommend and implement developed processing improvements within production
Requirements:
- High school diploma or equivalent
- One to two years of related work experience
- Strong data entry required proficiency with typing and alpha numeric data entry - with excellent accuracy
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Thorough knowledge of applicable bank and department policies, procedures, products and support systems
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Ability to identify, analyze and resolve exceptions through data interpretation
- Effective verbal and written communication skills
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO Statement:
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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