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Service Coordinator

2 months ago

Rancho Cordova, California, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled Service Coordinator to join our team at Johnson Controls International. As a key member of our fire domain service business, you will play a critical role in supporting our customers and driving business growth.

Key Responsibilities
  • Support the fire domain service business by coordinating with other service support team members
  • Run a weekly Open Call Report for the sprinkler department
  • Bill completed service SRs for local accounts
  • Order materials, answer inbound calls, and file Service Slips and Inspection Reports
  • Help reassign work as needed, making judgments based on workloads and priorities
  • Creation and assigning of Service SRs as needed
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary
  • Validate and perform invoicing transactions for inspection calls in Oracle-based computer systems daily
Requirements
  • High School diploma or equivalent certification required
  • Proficient with computers and Microsoft Office applications
  • Excellent written and oral communication skills
  • Previous billing experience a plus
  • Experience in Fire and Security or other major industries a plus
What We Offer
  • Competitive starting pay
  • Paid training
  • Global advancement opportunities
  • Company vehicle (as applicable)
  • Referral bonuses
  • Comprehensive benefits
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA)
  • Life insurance
  • 401(k) savings plan with company match
  • Short-term and long-term disability
  • Employee Assistance Program
  • Wellness Program
Equal Employment Opportunity

Johnson Controls International is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.