Senior Business Development Representative

4 days ago

Colorado Springs, Colorado, United States WESCO International Full time
About the Role

We are seeking a highly skilled Senior Representative to join our team at Wesco International. As a Senior Representative, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing solutions to complex problems and resolving customer complaints.
  • Account Management: Build and maintain strong relationships with customers, identifying their needs and providing tailored solutions to meet their business objectives.
  • Team Collaboration: Work closely with internal teams to ensure seamless communication and coordination, providing updates on customer needs and factors that contribute to customer satisfaction.
  • Problem-Solving: Analyze customer service needs and refer to other departments for follow-up or additional information as needed.
  • Training and Development: Mentor and train team members on best practices, providing guidance and support to ensure they have the skills and knowledge needed to succeed in their roles.
Requirements
  • Education: High School Degree or Equivalent required; College Degree preferred.
  • Experience: 5+ years of relevant experience in customer service, account management, or a related field.
  • Skills: Strong time management skills, ability to prioritize customer issues and resolve with positive outcomes, solid interpersonal skills, effective communication skills, and ability to work well under pressure.
  • Qualifications: Computer literate, including effective working skills of MS Word, Excel, and email, experience with structured cabling, wire and cable, low voltage cable, connectivity, fiber optics, or physical infrastructure preferred.
About Wesco International

Wesco International is a leading provider of business-to-business distribution, logistics services, and supply chain solutions. We create a world that you can depend on, and our company's greatest asset is our people. We are committed to fostering diversity and inclusion across our workforce, embracing the unique perspectives, authenticity, and individuality of our employees.

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