Principal Operations Coordinator, Receivables Research and Resolution Specialist
1 day ago
Capital One is seeking a highly skilled Principal Operations Coordinator to join our Treasury Management team. As a Receivables Research and Resolution Associate, you will be responsible for researching and resolving reported Lockbox defects, examining trends, handling exceptions, and serving as a point of escalation to our internal partners.
**Key Responsibilities:**
- Execute required research associated with inbound Salesforce cases
- Work closely with internal and external partners to coordinate tactical actions and communications
- Process exception items that are unable to be handled by our third-party vendor
- Assist with maintaining and auditing control effectiveness
- Respond to all vendor inquiries in order to provide clear processing instructions
- Proactively identify, communicate and participate in any process enhancement opportunities
- Leverage exceptional decision making skills and follow procedures in order to mitigate risk
- Assist with project work, as needed
**Requirements:**
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in Banking Operations
- Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
- Ability to communicate effectively verbally and in writing
- Ability to interact with employees and vendors in a professional manner
- Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
**Work from Home Requirements:**
- A secure home office environment that is free from background noise and distractions
- A reliable private internet connection that is not supplied via cellular data or hotspot
- A private network that is password protected where you have ownership or line of sight to every device on the network
- Internet service must be provided by Cable or fiber Internet Service Providers
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