Principal Operations Coordinator, Receivables Research and Resolution Specialist

1 day ago


Richmond, California, United States Capital One Full time

Capital One is seeking a highly skilled Principal Operations Coordinator to join our Treasury Management team. As a Receivables Research and Resolution Associate, you will be responsible for researching and resolving reported Lockbox defects, examining trends, handling exceptions, and serving as a point of escalation to our internal partners.

**Key Responsibilities:**

  • Execute required research associated with inbound Salesforce cases
  • Work closely with internal and external partners to coordinate tactical actions and communications
  • Process exception items that are unable to be handled by our third-party vendor
  • Assist with maintaining and auditing control effectiveness
  • Respond to all vendor inquiries in order to provide clear processing instructions
  • Proactively identify, communicate and participate in any process enhancement opportunities
  • Leverage exceptional decision making skills and follow procedures in order to mitigate risk
  • Assist with project work, as needed

**Requirements:**

  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Banking Operations
  • Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
  • Ability to communicate effectively verbally and in writing
  • Ability to interact with employees and vendors in a professional manner
  • Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

**Work from Home Requirements:**

  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied via cellular data or hotspot
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or fiber Internet Service Providers

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