Mortgage Fulfillment Center Operations Specialist

1 day ago


Richmond, California, United States Truist Financial Full time
Mortgage Fulfillment Center Operations Specialist

The Mortgage Fulfillment Center Operations Specialist will play a critical role in supporting the Implementation and Execution team by acting as a Change Agent for the fulfillment centers. This role will be responsible for supporting processing, underwriting, and closing teammates with the fulfillment system and processes, ensuring adherence to all controls and procedures.

Key Responsibilities:

  • Manage projects independently that cross multiple divisions and are fulfillment center initiatives.
  • Coordinate and oversee Empower change requests in coordination with Data, Analytics, and Change (DAC), and business testing while ensuring system functionality performs as expected.
  • Lead development and maintenance for line of business reporting (Qlikview, Cognos, and Dashboard) to ensure efficient pipeline management and remediation efforts.
  • Lead scorecard and Functional Incentive Plan (FIP) data maintenance in coordination with Finance and Business Analytics Team.
  • Lead Time and Motion studies.
  • Coordinate and lead training initiatives to ensure effective teammate training for new hires and migration efforts related to new systems and workflow.
  • Coordinate and lead business work-streams and project initiatives to ensure all items are managed to deadlines while successfully meeting required business needs.

Requirements:

  • College Degree or equivalent education, training, and work-related experience.
  • 5+ years of experience in a project management or analyst role.
  • Excellent writing skills and expert training presentation skills for large groups.
  • Understanding of drivers of organizational and individual behaviors and how best to engage contributors at various levels of the organization.
  • Experience on project teams, managing project work, and demonstrates ability to achieve desired results.

Preferred Qualifications:

  • Additional computer skills such as MS Project, Share-point build-out, and maintenance.
  • Ability to travel to fulfillment centers.
  • Experience with Cognos.
  • Expert knowledge of the business unit and related industry.

Working Conditions:

  • Sitting/standing/walking/bending/lifting.
  • Sitting: Constantly (more than 50% of the time).
  • Standing: Occasionally (less than 25% of the time).
  • Walking: Occasionally (less than 25% of the time).
  • Bending: Occasionally (less than 25% of the time).
  • Lifting: Up to 10 lbs.

Benefits:

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.



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