Inbound Customer Service Agent

3 days ago


Savannah, Georgia, United States MCI Careers Full time
Job Summary

We're seeking a talented and enthusiastic Customer Service Representative to join our team. As a key member of our contact center team, you will be responsible for delivering exceptional customer service and resolving customer issues in a timely and professional manner.

We offer a competitive salary range of $11.10 - $16.10 per hour, plus opportunities for advancement and professional growth. Our comprehensive benefits package includes paid time off, health insurance, and retirement savings plan.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a prompt and courteous manner
  • Utilize state-of-the-art contact center technology to improve customer experience and increase sales
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities


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