Telecom Customer Service Representative

3 weeks ago


Savannah, Georgia, United States Mass Markets Full time

Job Overview: As a Telecom Customer Care Agent at Mass Markets, you will play a crucial role in providing exceptional customer service and resolving issues in a timely and professional manner.

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Key Responsibilities:

  • Handle inbound and outbound contacts with customers to address their queries and resolve issues;
  • Utilize various systems and technology to complete account management tasks;
  • Document and process customer claims in the appropriate systems;
  • Follow all required scripts, policies, and procedures for handling confidential information and personal data.

Benefits and Salary: This position comes with an estimated $45,000 annual salary and offers opportunities for growth and development within the company.

About Mass Markets: Mass Markets is a dynamic and innovative company dedicated to providing top-notch customer service and support to its clients.



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