Telecom Customer Service Representative

3 days ago


Savannah, Georgia, United States MCI Careers Full time
About the Role
MCI Careers is seeking a highly motivated and customer-focused individual to join our team as an Entry-Level Telecom Customer Care Agent. In this role, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, resolving customer issues, and selling new products and services.

Responsibilities:
  • Provide timely and professional customer service to clients via phone, email, and chat.
  • Resolve customer complaints and concerns in a fair and efficient manner.
  • Sell new products and services to customers, meeting or exceeding sales targets.
  • Work closely with internal teams to resolve complex customer issues.

Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity standards.

Benefits:
  • Competitive salary range: $11.10-$16.10 per hour.
  • Bonuses and incentives for meeting sales targets.
  • Opportunities for career advancement and professional growth.


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