Specialist, Haus Experience

5 months ago


Steamboat Springs, United States Gravity Haus Inc Full time

Job Type

Part-time

Description

Gravity Haus is looking for an energetic and outgoing Haus Experience Specialist. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. The Haus Experience Specialist will be responsible for creating memorable moments for our Gravity Haus Members, prospective members, and our hotel guests.

That's where YOU come in

Who You are...

  • You're a resourceful, self-motivated leader who's comfortable navigating ambiguity and carving a new path with minimal direction.
  • You're able to adapt dynamically to shifting internal and external conditions.
  • You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
  • You can anticipate guest needs and consequences and adjust accordingly.
  • You're a true team player who can find win-for-all solutions.
  • You have excellent written and spoken English skills
  • You excel at problem solving
  • You are organized and innovative
  • You voice your opinions and share ideas and best practices
  • You collaborate to work smarter, not harder
  • You build relationships with guests, employees and members
  • You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
  • You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
What You'll Do...
  • Ensure the consistent execution of service standards
  • Cultivate friendships and loyalty within the Gravity Haus community
  • Assess, optimize, and manage room blocking, guest requests, bedding needs
  • Check in and check out protocols with daily usage of the PMS system
  • Daily use of Alice software to connect with guests, members and report maintenance issues
  • Communicate efficiently with all Gravity Haus divisions to create a memorable Gravity Haus experience.
  • Make keys, assist with guest room orientation and property orientation
  • Educate guests on our Gravity Haus Membership benefits
  • Be aware of Joinmes, HQ and all membership information
  • Provide anticipatory guest service to ensure a comfortable stay
  • Reach out to each guest and member to assist with the pre arrival planning.
  • Reply to reservations inquiries from direct guests and partners.
  • Collectively work towards driving revenue across the Gravity Haus family.
  • Be a bridge between all operations
  • Resolve guest billing issues and concerns
  • Participate in company meetings and communicate on the intercompany Slack channels.
  • Be a Gravity Haus Ambassador with an active part in our mission and vision.
  • Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude.
  • Bring your personality to work
  • Have FUN
Gravity Haus Membership Support
  • Guide new members into the community, and ensure that they are utilizing their member benefits amenities to the fullest.
  • Support visiting Gravity Haus Members by creating memorable itineraries during their stay at Gravity Haus Breckenridge and Winter Park.
  • Incorporate Gravity Haus member benefits into all itineraries (Dryland fitness classes, reservations at Cabin Juice and Unravel, reminders of discounts, etc.) and conversations.
  • Prepare the hotel team with personalized information about upcoming member check-ins to create a defining moment.
  • Support local Gravity Haus members with positive attentiveness to service, responding positively to member's needs and ensuring timely resolution to issues
  • Support our marketing team by consistently ideating and providing fresh, lively and local content (photography, videography, member testimonials, etc.) for social media and digital marketing.
  • Enforce all membership rules and policies to ensure a welcoming and safe environment for all members and teammates
  • Prospective Membership Development (Hotel Guests and Membership Prospects)
Support the Membership Sales Team in achieving new membership sales goals through member promotions, events that drive prospects onto our property, leads, referrals, and guest passes.
  • Host prospective new members for on-property tours.
  • Member for a Day ownership
  • Review all incoming guest reservations, provide anticipatory VIP recommendations under the "GH Member for a Day" mentality.
  • Create memorable itineraries for guests of Gravity Haus Breckenridge.
  • Incorporate Gravity Haus Member for a Day benefit opportunities into itineraries and conversations to introduce guests to membership.
  • Proactively contact high-value guests from target geographies prior to arrival; build relationships; offer concierge-level service; introduce them to our Gravity Haus experience.
  • Create "moments of 'WOW" at time of arrival and throughout the stay for high-value guests in an effort to drive loyalty and conversion to GH membership.
  • Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers
  • Embrace the Gravity Haus core values of:
  • Keep Growing
  • Bring Others Along
  • Create Powerful Moments
  • Be "All-In" + Go the Distance
  • Make it Better than You Found It
What We Can Offer You...
  • Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time employees, benefits vary.
Requirements

Education and Experience...
  • 1 plus year of hotel experience preferred
  • 1 plus year of customer service preferred
Physical Requirements...
  • Ability to stand for long periods of time


Salary Description

$20.00-$24.00/ hour,

  • Steamboat Springs, Colorado, United States Gravity Haus Inc Full time

    Join Our TeamWe are looking for a highly motivated and customer-focused Customer Experience Specialist to join our team at Gravity Haus Inc. In this role, you will be responsible for delivering exceptional customer experiences to our guests, members, and hotel visitors. As a key member of our team, you will work closely with other departments to ensure...


  • Steamboat Springs, Colorado, United States Gravity Haus Inc Full time

    About the Job:We are seeking a highly motivated and detail-oriented Domestic Lifestyle Assistant to join our team at Gravity Haus Inc. As a Residential Care Manager, you will be responsible for ensuring that our guests have a comfortable and enjoyable stay.Your Responsibilities:Understanding company policies on work shifts, guest possessions, and privacy...


  • Steamboat Springs, Colorado, United States Gravity Haus Inc Full time

    Join our team as a Gravity Haus Ambassador and help us deliver unparalleled experiences to our guests and members. As a key member of our staff, you will be responsible for fostering meaningful relationships and ensuring a seamless experience from start to finish.Key Responsibilities:Foster strong relationships with guests and membersProvide personalized...


  • Steamboat Springs, Colorado, United States Gravity Haus Inc Full time

    Core Responsibilities:The Domestic Lifestyle Assistant will be responsible for performing a variety of tasks related to housekeeping and guest services.Main Tasks:Understand company policies on work shifts, guest possessions, and privacy issuesProvide exceptional housekeeping services, including changing sheets, arranging towels, restocking toilet supplies,...


  • Steamboat Springs, Colorado, United States Gravity Haus Inc Full time

    Job Description:The Residential Care Manager will be responsible for providing exceptional housekeeping services to our guests. This includes maintaining a positive attitude and being driven to provide outstanding customer experiences.Responsibilities:Understanding company policies on work shifts, guest possessions, and privacy issuesProviding basic...


  • Steamboat Springs, United States Gravity Haus Inc Full time

    Gravity Haus is looking for an enthusiastic and dynamic Haus'keeper. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. That's where YOU come in!Who You are... You're able to adapt dynamically to shifting internal and external conditions. You're a true team player who can set your ego aside and find...

  • Parking Lot Attendant

    2 weeks ago


    Steamboat Springs, Colorado, United States Gravity Haus Inc Full time

    Seeking a detail-oriented individual to join our team as a Parking Lot Attendant at Gravity Haus Inc. This role is ideal for those who thrive in fast-paced outdoor environments and are passionate about delivering exceptional customer service.About UsAt Gravity Haus, we create seamless experiences for Modern Adventurers. As a Parking Lot Attendant, you will...

  • Night Haus'person

    4 months ago


    Steamboat Springs, United States Gravity Haus Inc Full time

    Gravity Haus is seeking a Haus'person to join our growing team. The ideal candidate is a resourceful, self-motivated team player who's comfortable jumping into new tasks and challenges. That's where YOU come in!Who You Are: You're a resourceful, self-motivated team player who's comfortable navigating ambiguity and carving a new path with minimal direction....


  • Steamboat Springs, United States Gravity Haus Inc Full time

    Job Type Full-time, Part-time Description Gravity Haus is looking for an energetic and outgoing Server. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. That's where YOU come in!Who You are... You're energetic and outgoing, with a positive attitude, driven to provide outstanding customer...


  • Steamboat Springs, Colorado, United States Gravity Haus Inc Full time

    Parking Attendant Role at Gravity Haus IncAt Gravity Haus Inc, we are seeking a detail-oriented and proactive Parking Attendant to join our team. As a Parking Attendant, you will play a key role in ensuring the smooth operation of our parking areas.About the Role:This is a full-time or part-time position with opportunities for growth and development within...


  • Steamboat Springs, Colorado, United States Gravity Haus Inc Full time

    Job OverviewAs a Parking Lot Ambassador at Gravity Haus Inc, you will play a crucial role in ensuring seamless operations and safety in our parking areas. This position is perfect for individuals who thrive in outdoor environments, are detail-oriented, and have excellent customer service skills.About the RoleThis is a full-time or part-time opportunity that...

  • Cashier/ Food Runner

    7 months ago


    Colorado Springs, United States Dog Haus Full time

    Join #TheAbsoluteWurst Team! Dog Haus is seeking hard working, energetic individuals for all service positions. While some prior food service experience is a plus, we highly value dependability, a friendly upbeat and fun personality, with the ability to multi-task with our team members. Requirements: Written and verbal communication skills. Able to obtain...


  • Steamboat Springs, Colorado, United States BMO Financial Full time

    About the RoleWe are seeking a Customer Experience Specialist to join our team. In this role, you will provide exceptional service to customers by identifying their financial needs and offering tailored banking solutions.


  • Steamboat Springs, Colorado, United States Gravity Haus Inc Full time

    Key ResponsibilitiesEnsure the daily cleaning and maintenance of guest rooms, public areas, and common spaces.Maintain a high level of attention to detail in all aspects of housekeeping duties.Restock toiletries and linens as needed, and ensure that all supplies are readily available.Report any damages or issues with property equipment to the maintenance...


  • Steamboat Springs, Colorado, United States BMO Financial Full time

    Experience the World of Retail BankingBMO Financial Group is a leading financial institution dedicated to providing innovative banking solutions. As a Retail Relationship Banker, you will be at the forefront of delivering exceptional customer experiences and driving business growth.About the RoleThis role involves engaging with existing customers and...


  • Steamboat Springs, Colorado, United States Healthcare Support Permanent Placement Full time

    About the Role:Healthcare Support Permanent Placement is seeking a skilled MRI Imaging Specialist to join their team in Steamboat Springs, Colorado.Job Summary:We are looking for a highly qualified Diagnostic Medical Technologist to work as an MRI Imaging Specialist. The successful candidate will have excellent communication skills and be able to provide...


  • Steamboat Springs, Colorado, United States UPS Full time

    We are seeking a Seasonal Delivery Specialist to join our team in Steamboat Springs, Colorado. This role is perfect for individuals looking for a dynamic and fast-paced environment where they can make a difference in the lives of customers.The successful candidate will work closely with Package Delivery Drivers to ensure timely and efficient delivery of...


  • Steamboat Springs, Colorado, United States UCHealth (Colorado) Full time

    Opportunity OverviewUCHealth (Colorado) is seeking a skilled Computed Tomography Specialist to join our team in Steamboat Springs, Colorado.Compensation and BenefitsA competitive salary of $45,000 - $68,000 per year, based on experience.A comprehensive benefits package, including medical, dental, and vision coverage, as well as 403(b) retirement plan, pet...


  • Steamboat Springs, Colorado, United States ProCare Therapy Full time

    Job OverviewWe are seeking an experienced Child Development Specialist to join our team at ProCare Therapy.This is a full-time position working on-site with a high needs caseload. The successful candidate will have a minimum of 1+ years experience as a school psychologist and be available for the remainder of the school year, with opportunities for renewal...


  • Steamboat Springs, Colorado, United States AHS Staffing Full time

    Job OverviewAHS Staffing is seeking a highly skilled Mobile Diagnostic Imaging Specialist for a travel assignment in Steamboat Springs, Colorado.About the RoleThis specialist will be responsible for performing diagnostic imaging procedures using state-of-the-art equipment. With 40 hours of work per week and 8-hour shifts, this role requires dedication and...