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Front Desk Representative

2 months ago

Richardson, Texas, United States Midas Hospitality Full time
Front Desk Agent Opportunity

Midas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Element hotel in Richardson, TX.

This role involves greeting and registering guests, assigning rooms, and handling telephone inquiries. You will also be responsible for sorting mail and faxes, answering guest questions, and maintaining accurate records of room availability and guest accounts.

Key Responsibilities:
  • Provide warm and welcoming service to guests, ensuring a positive experience from arrival to departure.
  • Register guests, assign rooms, and issue room keys as needed.
  • Handle telephone inquiries and respond to guest concerns in a timely and professional manner.
  • Sort and distribute mail and faxes to guests.
  • Maintain accurate records of room availability and guest accounts.
  • Compute bills, collect payments, and make change for guests.
  • Make, confirm, and cancel reservations as required.
Requirements:
  • Previous experience as a Front Desk Agent or in a customer service role is preferred.
  • Excellent communication and interpersonal skills are essential for success in this position.
  • Ability to work in a fast-paced environment and multitask with ease.
About Midas Hospitality:

Midas Hospitality is a people-first organization that prioritizes the growth and development of our associates. We offer a range of benefits, including competitive compensation, robust PTO policies, and opportunities for advancement.

We are proud to be a drug-free workplace and an equal opportunity employer. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.