Member Relationship Officer

3 weeks ago


Scarborough, Maine, United States Deere Employees Credit Union Infinity Credit Union Full time
Member Relationship Officer Job Description

At Deere Employees Credit Union / Infinity Credit Union, we are seeking a highly skilled Member Relationship Officer to join our team. As a Member Relationship Officer, you will play a vital role in delivering exceptional member experiences and building strong relationships with our members.

Key Responsibilities:
  • Provide exceptional member service, responding to member inquiries and resolving issues in a timely and professional manner.
  • Process member transactions, including cash handling, account maintenance, and loan payments.
  • Act as a concierge for members, providing personalized support and assistance.
  • Develop and maintain positive relationships with members, identifying opportunities to promote products and services that meet their needs.
  • Work collaboratively with the branch team to achieve sales and service goals.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Two years of customer service experience, including cash handling.
  • Ability to speak multiple languages preferred.
  • Notary public certification required.
Benefits:
  • Competitive salary range: $42,600-$63,900.
  • Health, dental, and vision benefits.
  • Bonus opportunity.
  • 401(k) with match and profit sharing.
  • Flexible time off.


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