Restaurant Operations Manager

7 days ago


Green Bay, Wisconsin, United States Pizza Hut Full time
About the Role

We are seeking an experienced Restaurant Operations Manager to lead our team and drive customer satisfaction. As a key member of our management team, you will be responsible for overseeing daily restaurant operations, managing staff, and ensuring exceptional customer experiences.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate a high-performing team to achieve sales goals, improve customer satisfaction, and maintain a clean and safe work environment.
  • Customer Service: Foster a customer-centric culture by providing exceptional service, resolving customer complaints, and ensuring a positive dining experience.
  • Operations and Logistics: Manage inventory, supplies, and equipment to maintain efficient restaurant operations, minimize waste, and ensure compliance with health and safety regulations.
  • Financial Management: Monitor sales, labor costs, and inventory levels to achieve profitability goals and make data-driven decisions to drive business growth.
  • Training and Development: Provide ongoing training and coaching to staff to enhance their skills and knowledge, and support their career development.
Requirements
  • Leadership Experience: At least 1-2 years of leadership experience in the restaurant, hospitality, or retail industry, with a proven track record of driving sales growth, improving customer satisfaction, and developing high-performing teams.
  • Customer Service Focus: A passion for delivering exceptional customer experiences and a commitment to creating a positive and welcoming environment for guests.
  • Operational Skills: Strong knowledge of restaurant operations, including inventory management, supply chain logistics, and health and safety regulations.
  • Financial Acumen: Ability to analyze financial data, identify areas for improvement, and make data-driven decisions to drive business growth.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, customers, and stakeholders.
What We Offer
  • Paid Training: Comprehensive training program to ensure you have the skills and knowledge needed to succeed in the role.
  • Casual Uniforms: Comfortable and stylish uniforms to help you look and feel your best.
  • Paid Vacation: Generous paid vacation time to relax and recharge.
  • Health Insurance: Comprehensive health insurance to protect your well-being.
  • Company Paid Life, Short Term, and Long Term Disability Insurance: Peace of mind knowing you and your loved ones are protected.
  • Flexible Hours: Flexible scheduling to accommodate your needs and preferences.
  • Employee Meal Benefit: Discounts on food and beverages to enjoy during your breaks.
  • Career Growth: Opportunities for career advancement and professional development.
  • Local and National Savings: Discounts on products and services from popular brands.
  • Tuition Discounts: Reduced tuition rates for continuing education and professional certifications.
  • College Credits for Pizza Hut Training: Earn college credits for completing our training program.
  • 401K with Company Match: Retirement savings plan with company matching contributions.


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