Restaurant Service Associate

1 week ago


Green Bay, Wisconsin, United States The Oneida Hotel Full time

Job Overview:

The Server plays a crucial role in ensuring guests have a delightful dining experience. Responsibilities include taking food and drink orders, serving meals and beverages, preparing detailed checks, and processing payments when necessary. Additional tasks may involve guiding guests to their tables, serving customers at counters, setting up and clearing tables, and operating a cash register. It is also essential to verify the age of patrons to comply with alcohol service regulations. The Server is dedicated to delivering exceptional service to guests in a prompt and courteous manner.

Key Responsibilities:

  • Maintain compliance with hospitality standards and regulations to promote safe and efficient operations.
  • Fulfill certification requirements relevant to the position, including Alcohol Awareness and Food Handlers certifications.
  • Understand the layout of the restaurant and lounge, along with the responsibilities of each role.
  • Possess comprehensive knowledge of the menu and daily specials.
  • Provide guests with all food and beverage needs in a warm, friendly, and professional manner.
  • Clear, clean, and reset tables as required.
  • Familiarize oneself with the operation of the Point of Sale (P.O.S.) system.
  • Handle cashiering duties, including closing checks and completing end-of-shift paperwork.
  • Execute opening and closing procedures and side work duties as assigned.
  • Ensure tables and service stations are well-stocked, tidy, and clean.
  • Perform additional tasks as directed by supervisors or management.

Qualifications:

  • High School diploma or equivalent preferred, along with experience in hospitality or a related field.
  • Alcohol Awareness Certification and Food Handlers certification are required.
  • Ability to communicate information and ideas clearly.
  • Quickly assess and choose among alternative courses of action.
  • Ability to perform well in high-pressure situations.

Company Overview:

As a leader in hotel management, our portfolio encompasses a wide range of properties, providing opportunities for growth and excellence in service. Our team is committed to delivering outstanding results and fostering a culture of inspiration and dedication.


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