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Senior Program and Technical Director

2 months ago

Walnut Creek, California, United States CollegeSpring Full time
About the Role

The Program Success and Technical Manager plays a critical role in driving student impact and expanding CollegeSpring's presence in priority markets. This position is responsible for building and nurturing relationships with prospective and current partners, ensuring the successful implementation, growth, and continuous improvement of CollegeSpring's programming.

Key Responsibilities
  • Partner Satisfaction: Contribute to a stellar partner experience through effective partner relationships.
  • Program Quality: Drive high-quality programming through strategic, thorough program implementation and execution.
  • Program Growth: Support strategic initiatives to expand and enhance CollegeSpring's programs, with a strong focus on partner renewals and program sustainability.
Requirements
  • Bachelor's degree
  • 3-5 years of leadership experience in client success
  • Experience with product-led growth approaches
  • Excellent written and verbal communication, negotiation, and relationship-building skills
  • Mastery of technology leveraging
  • Experience working in and managing a metrics-driven team
  • Proficiency in Salesforce and Google Workspace
Preferred Qualifications
  • Master's degree
  • Project Management Professional (PMP), Scrum Master, or Product Owner Certification
  • Experience utilizing Learning Management Systems
  • Experience in the educational or nonprofit industries