Patient Service Coordinator

4 days ago


Issaquah, Washington, United States Swedish Health Services Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Swedish Issaquah. As a Patient Service Representative, you will play a critical role in ensuring the smooth flow of patients through our hospital and emergency department environment.

Key Responsibilities
  • Provide exceptional customer service to patients and families, including reception and registration.
  • Interview patients and families to obtain required demographic and financial data, complete consents, and escort/direct patients as needed.
  • Initial contact for patients/visitors with general billing, insurance, or collection questions/concerns.
  • Assist patients requesting financial assistance through financial aid programs, process necessary paperwork, and serve as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays.
  • Serve as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization.
Requirements
  • Associate's degree or equivalent experience.
  • 2 years of experience in a medical setting with inpatient or outpatient admitting.
  • Patient registration or financial counseling or insurance and medical terminology experience.
Why Join Us?

At Swedish Health Services, we are committed to providing exceptional patient care and a positive work environment. As a Patient Service Representative, you will have the opportunity to work with a talented team of healthcare professionals and make a meaningful difference in the lives of our patients.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a commitment to diversity, equity, and inclusion.



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