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Patient Service Coordinator

2 months ago

Issaquah, Washington, United States Providence Health & Service Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Swedish Issaquah. As a Patient Service Representative, you will play a critical role in ensuring the smooth flow of patients through our hospital and emergency department. Your primary responsibility will be to provide exceptional customer service, including reception and registration, while also handling patient interviews, demographic and financial data collection, and escorting/directing patients.

Key Responsibilities
  • Provide front-line customer service, including reception and registration
  • Interview patients and family members to obtain required demographic and financial data
  • Collect valuables and deposits from patients
  • Assist patients with general billing, insurance, and collection questions/concerns
  • Process financial aid applications and assist patients in determining alternate sources of coverage
  • Serve as a conduit to the appropriate staff to assist patients with payment arrangements for private pay accounts
  • Facilitate all aspects of registration functions for patients during their hospitalization
Requirements
  • Associate's degree or equivalent experience
  • 2 years of experience in a medical setting with inpatient or outpatient admitting
  • Patient registration or financial counseling experience
  • Insurance and medical terminology knowledge
Why Join Us?

At Providence, we value our caregivers and offer a comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits, life insurance, disability insurance, time off benefits, and more. We are committed to creating an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.

We are proud to be an Equal Opportunity Employer and are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.