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Account Management Operations Analyst

2 months ago

Remote, Oregon, United States RxBenefits, Inc. Full time
Job Title: Account Management Operations Analyst

About the Role:

The Account Management Operations Analyst plays a critical role in supporting the account management team at RxBenefits, Inc. This position involves working cross-functionally to analyze and interpret data, inform strategic decisions, and drive client retention efforts.

Key Responsibilities:

  • Data Analysis: Build analyses to transform data into actionable business insights, informing account management strategies and client retention efforts.
  • Process Improvement: Gather and synthesize data sets sourced internally and externally related to process improvements, program changes, and industry trends.
  • Issue Investigation: Investigate issues when they arise, including looking through multiple sources of information to identify and raise proposed solutions to account teams.
  • Collaboration: Work collaboratively within a delivery team at all levels, including stakeholder engagement, with ability to take ownership of tasks and complete them with minimal direct supervision.
  • Performance Metrics: Analyze account management performance metrics to provide recommendations for improving client relationships, internal processes, and cross-functional efficiencies.
  • Project Management: Identify, evaluate, and document progress of projects relative to meeting project requirements.
  • Data Sources: Identify, evaluate, and document potential data sources in support of project requirements.
  • Training and Development: Serve as a subject matter expert on analysis-related projects for Account Management, including creating job aids and executing on training.
  • Reporting and Quality Assurance: Provide reporting, analysis, quality check, and review of job aids, RFPs, and data sets as needed.

Requirements:

  • Education: Bachelor's degree preferred
  • Experience: 1-2 years analytics experience required
  • Industry Knowledge: Health / Pharmacy industry experience preferred
  • Language Skills: Proficient in English language skills both written and verbal
  • Technical Skills: Proficient in MS Office (Including Word, Excel, Outlook), advanced Excel skills (Macros, VLOOKUP, etc.) required; Salesforce or other CRM experience required; Confluence experience preferred
  • Soft Skills: A passion for learning and a willingness for taking on new challenges; Must adapt well to change and successfully set and adjust priorities as needed

Benefits:

  • Remote Work: Remote first work environment
  • Health Insurance: Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
  • Dental and Vision Insurance: We also pay 100% of premiums (for your family too on Dental and Vision)
  • 401(k) Plan: 401(k) with an employer match up to 3.5% available after 60 days
  • Tuition Reimbursement: Tuition Reimbursement for accredited degree programs
  • Paid Parental Leave: Paid New Parent Leave that can be used for adoption or birth
  • Pet Insurance: Pet insurance to protect your furbabies
  • Mental Health Benefits: A robust mental health benefit and EAP service through Spring Health to support you when you need it most

Compensation:

The anticipated hiring range for this role is $56,800 - $71,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

About RxBenefits, Inc.:

RxBenefits, Inc. is committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes a range of benefits and perks designed to support your well-being and career growth.