Senior Business Analyst
4 days ago
We are seeking a highly skilled Senior Business Analyst to join our Quote to Cash team at Twilio. As a Senior Business Analyst, you will play a critical role in designing, managing, and building scalable solutions for our rapidly growing Go-To-Market teams.
Key Responsibilities- Collaborate with solution architects and program managers to design and build solutions within Salesforce and adjacent technologies.
- Develop and maintain a holistic view of CRM-based processes and user personas to ensure projects are compatible with upstream and downstream systems and processes.
- Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen.
- Lead projects end-to-end to improve the way our Go-To-Market and internal teams leverage Conga CLM, Docusign, Order to Cash, and Salesforce.
- Work with Platform Managers to design and implement solutions within Conga CPQ/CLM and Salesforce, prioritizing scalability, system health, and end-user personas/experience.
- Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.
- Become a trusted Subject Matter Expert of the QTC space by producing solution documentation and enablement materials for Twilio's tools and processes.
- Partner with 3rd-party vendors to implement new out-of-the-box features and design custom solutions.
- Provide ongoing user support for Quote-to-Cash tools, including responding to cases and Slack-channel-based support requests.
- 3-5 years of experience with implementation, including 3-5 years of experience with design, configuration, and deployment.
- 1+ years of experience implementing or developing features on a CPQ & CLM instance such as Conga CPQ & CLM, IronClad, Docusign CLM, or Salesforce CPQ.
- 2+ years of experience implementing or managing Apttus, Conga, DocuSign, X-Author, Salesforce CPQ, or similar.
- Demonstrated ability to understand business needs and translate requirements into Salesforce solutions.
- Proven experience in building declarative solutions within the Salesforce platform to create efficient and scalable applications.
- Salesforce Admin Certification.
- Strong presentation, communication, and facilitation skills.
- Experience with quote-to-cash operations, as a salesperson or in operations.
- Experience supporting the technical needs of teams such as Sales, Legal, Contract Operations, Finance, and Billing within Salesforce and other third-party tools.
- Experience working with multiple products, pricing structures, and discounts.
- Docusign, Order form templates, X-Author.
- Experience collaborating with a global team.
- Experience partnering with third-party tool vendors and collaborating on feature implementation.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences. We're a remote-first company with a strong culture of connection and global inclusion, and we're committed to making a positive impact in our communities.
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