Customer Experience Ambassador
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and creating a positive in-store experience for our customers.
Key Responsibilities
• Greet every customer and use the F.A.S.T. service model to meet their needs
• Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
• Process customer transactions at the cutting counter and cash register in an efficient and friendly manner
• Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
• Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes
Requirements
• No minimum education requirement
• 1-3 years previous experience in a customer-centric environment preferred
• Ability to stand during an entire shift, continuously walk around all areas of the store, and lift up to 49 pounds
Benefits
As a valued member of our team, you will be eligible for a range of benefits, including medical, dental, and vision benefit plans, company-paid basic, optional, and dependent life insurance, long-term disability, and paid time off and sick time.
Equal Employment Opportunity
JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and an authorized representative of JOANN.
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