Customer Success Manager

2 weeks ago


Orem, Utah, United States Videra Health Full time
Customer Success Manager

Videra Health is seeking a skilled Customer Success Manager to join our team. As a key member of our Customer Success Team, you will be responsible for managing and growing long-term account relationships, identifying customer business objectives, and developing programs to meet those needs.

Key Responsibilities:
  • Develop a deep understanding of customer business objectives and collaborate with internal teams to define and build programs to meet those goals.
  • Implement strategies to achieve customer objectives through successful Videra Health adoption.
  • Continuously work with accounts to support ongoing successful adoption of Videra Health's platform, including providing training, creating reports, and updating account settings.
  • Respond to patient and customer support requests in a timely manner and share trends with the Videra Health team to find solutions for enhancing the customer and patient experience.
  • Serve as the primary interface with customers to manage and resolve issues.
  • Leverage technical knowledge of Videra Health and its integration partners to assist in resolving technical errors and configuration.
  • Retain and grow revenue from your portfolio of accounts.
  • Develop relationships with influential users and convert them into Videra Health champions.
  • Refine tools, processes, and best practices to streamline internal processes and ensure customers realize the greatest possible value from Videra Health.
Requirements:
  • 1-3 years of customer success or account management experience at a software company.
  • Minimum of a Bachelor's degree with strong academic performance.
  • Experience with developing high-quality questions for survey questionnaires or other data collection tools.
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations.
  • Outstanding task management, attention to detail, and prioritization skills in a fast-paced environment.
  • High collaborative IQ and experience working effectively in a team environment.
  • Experience working with data and generating reports.
  • Ability to travel to client sites for training and implementation.

Videra Health is a hybrid, remote-friendly workplace that provides employees the flexibility to work where they are most productive. We aim to See people, differently.



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