Customer Experience Specialist
4 weeks ago
At Therapy Brands, Inc., we are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our Customer Experience department, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting for complex customer issues
- Work closely with clients to resolve non-standard technical and workflow issues
- Develop and maintain extensive product knowledge to provide expert support
- Collaborate with cross-functional teams to ensure seamless customer experience
- Document and maintain accurate records of customer interactions and issues
Requirements:
- 3-5 years of experience in customer service or technical support
- 2-5 years of technical support experience
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a leading company in the industry
How to Apply:
If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].
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