Customer Experience Specialist

4 weeks ago


Orem, Utah, United States Therapy Brands, Inc. Full time
Job Title: Customer Care Specialist

At Therapy Brands, Inc., we are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our Customer Experience department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for complex customer issues
  • Work closely with clients to resolve non-standard technical and workflow issues
  • Develop and maintain extensive product knowledge to provide expert support
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Document and maintain accurate records of customer interactions and issues

Requirements:

  • 3-5 years of experience in customer service or technical support
  • 2-5 years of technical support experience
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading company in the industry

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].



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