Customer Experience Lead-University Mall

3 weeks ago


Orem, Utah, United States Victoria's Secret Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading and directing associates on the sales floor.

Key Responsibilities
  • Lead and demonstrate company values within the store.
  • Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
  • Conduct associate observations and associate coaching.
  • Display an understanding of all associate roles and ensure all roles work for the good of the team and the customer.
  • Link results to behaviors and actions to drive top-line sales.
  • Independently manage labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
  • Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
  • Demonstrate and lead company policy and procedures.
Requirements
  • Possession for Victoria's Secret Brand.
  • Demonstrates excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred.
  • Experience directing other individuals in the performance of their job duties preferred.

  • Sales Associate

    4 weeks ago


    Orem, Utah, United States Bath & Body Works Full time

    About UsBath & Body Works is a leading fragrance retail brand that offers a wide range of body and home products. We are a dynamic and profitable fashion retailer with a strong focus on customer service and sales growth.The OpportunityWe are seeking a Sales Associate to join our team in our University Mall store. As a Sales Associate, you will be responsible...


  • Orem, Utah, United States Bath & Body Works Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Bath & Body Works. As a Sales Associate, you will be responsible for delivering exceptional customer service, meeting sales goals, and supporting store operations.Key ResponsibilitiesConsistently execute the selling model to drive sales and meet customer...


  • Orem, Utah, United States Therapy Brands, Inc. Full time

    Job Title: Customer Care SpecialistAt Therapy Brands, Inc., we are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our Customer Experience department, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting...


  • Orem, Utah, United States Burlington Full time

    Overview: As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will ensure a customer-first focus and deliver a consistently great experience to all customers with a high level of professionalism.Key...


  • Orem, Utah, United States Quick Quack Car Wash Full time

    Customer Care Advocate Job DescriptionThis role is based in an office setting and also involves working from home in a hybrid arrangement. Quick Quack Car Wash is seeking a Customer Care Advocate to act as a liaison, providing answers and information, and resolving any emerging problems our customers and team members may have related to account and...


  • Orem, Utah, United States Burlington Full time

    As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Our Burlington philosophy and company core values in mind. Your customer-first focus will drive improvement of...


  • Orem, Utah, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and creating a positive in-store experience for our customers.Key Responsibilities• Greet every...


  • Orem, Utah, United States Just Ingredients Full time

    At Just Ingredients, we're committed to simplifying the health journey by using only a handful of carefully selected ingredients. Our team is authentic, collaborative, and dedicated to creating a workplace that inspires and encourages each individual and team to achieve their potential. We're seeking a part-time Customer Service Representative to drive...


  • Orem, Utah, United States Just Ingredients Full time

    Job OverviewAt Just Ingredients, we're dedicated to simplifying the health journey by using only a handful of carefully selected ingredients. Our team is authentic, collaborative, and committed to creating a workplace that inspires and encourages each individual and team to achieve their potential.We're seeking a part-time Customer Service Representative to...


  • Orem, Utah, United States DH2 Group Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Customer Experience Specialist to join our team at DH2 Group. As a key member of our team, you will be responsible for providing exceptional customer service, administrative support, and operational assistance to ensure the smooth day-to-day operations of our business.Key...

  • Sales Associate

    1 month ago


    Orem, Utah, United States Deseret Book Full time

    Unlock Your Potential with Deseret BookAt Deseret Book, we're committed to creating a world where people can find inspiration, guidance, and support. As a Sales Associate, you'll play a vital role in helping our customers discover new products and services that align with their values and goals.Key Responsibilities:Provide exceptional customer service by...

  • Swig Team Member

    4 weeks ago


    Orem, Utah, United States Swig University Full time

    Job DescriptionWe're looking for a talented and enthusiastic individual to join our Swig University team as a Daytime Team Member. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our business.Why Work with Us?We offer growth opportunities, with 99% of our management...

  • Shift Lead

    3 weeks ago


    Orem, Utah, United States Good Earth Markets Full time

    Job OverviewGood Earth Markets is seeking a dynamic and customer-focused Shift Lead to join our team. As a Shift Lead, you will play a key role in creating a positive work environment that supports and uplifts team members and customers.Key ResponsibilitiesWork closely with the Store Manager to develop and implement training programs that enhance team member...

  • Sales Associate

    6 days ago


    Orem, Utah, United States Tillys Full time

    Be a Part of the Tillys ExperienceAs a Seasonal Sales Associate at Tillys, you'll be responsible for delivering exceptional customer service and creating a unique shopping experience for our customers. You'll work in a fast-paced, sales-focused environment where you'll have the opportunity to make a real difference in our customers' lives.Key...


  • Orem, Utah, United States WELLS FARGO BANK Full time

    About Wells FargoWells Fargo is a leading financial services company that offers a wide range of banking, investment, and insurance products and services. We are committed to helping our customers succeed financially and live their best lives.About the RoleWe are seeking an Associate Personal Banker (SAFE) to join our National Branch Network team. As a...


  • Orem, Utah, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring that every guest receives a high-quality in-store experience. This includes assessing and fulfilling the needs of the business, team, and guests, as well as continuously evaluating the level of guest connection and technical...


  • Orem, Utah, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring that all guests receive a high-quality in-store experience. This includes assessing and fulfilling the needs of the business, team, and guests, as well as maintaining operational excellence throughout the shift.Key...


  • Orem, Utah, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job Title: Customer Service SupervisorWe are seeking a skilled Customer Service Supervisor to oversee the daily operations of our branch and lead our team to achieve strategic goals.Job SummaryThe Customer Service Supervisor will be responsible for coordinating the daily functions of warehouse personnel and processes, maintaining inventory, and ensuring...


  • Orem, Utah, United States Haven Pest Control Wichita LLC Full time

    Job SummaryWe are seeking a highly motivated and results-driven Account Manager to join our team at Haven Pest Control Wichita LLC. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our clients, driving sales growth through account management strategies, and identifying new business opportunities.Key...


  • Orem, Utah, United States Sunergy Full time

    About SunergySunergy is a leading provider of exceptional customer service, dedicated to building trust and loyalty with our valued customers.Customer Care Representative RoleThis is a part-time opportunity to work in a fast-paced environment, providing exceptional service to our customers via phone, email, or chat. As a Customer Care Representative, you...