Customer Support Specialist

7 hours ago


Orem, Utah, United States SecurityMetrics Full time
Job Overview

SecurityMetrics is seeking a skilled Customer Support Representative to join our Technical Support team. As a key member of our in-house team, you will provide exceptional customer service, assist customers in understanding our products and processes, and help them navigate our industry-leading security solutions.

Responsibilities:

  • Provide basic customer support and account maintenance via phone or email
  • Scope customers to determine their PCI Self Assessment Questionnaire type
  • Help customers navigate and understand the PCI Self Assessment Questionnaire

Requirements:

  • Basic computer skills (i.e. typing, email, web browser)
  • Basic understanding of networks and network devices
  • Ability to troubleshoot account issues
  • Desire to learn and grow
  • Excellent written and oral communication skills
  • Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Skills and Experience:

  • Fluent in English and any of the following languages:
    • Portuguese
    • Chinese/Mandarin
    • Spanish
    • French/Quebecois
  • Part-time positions are available upon review
  • Familiar with PCI-DSS
  • Experience working in a Call Center
  • Experience dealing in Customer Service
  • Familiar with Linux
  • Basic understanding of HTML


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