Customer Experience Advocate

16 hours ago


Orem, Utah, United States Just Ingredients Full time

At Just Ingredients, we're committed to simplifying the health journey by using only a handful of carefully selected ingredients. Our team is authentic, collaborative, and dedicated to creating a workplace that inspires and encourages each individual and team to achieve their potential.

We're seeking a part-time Customer Service Representative to drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset, a passion for health and wellness, and aims to deliver high-quality service in every customer interaction.

Key Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests, and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
  • Track interactions in CRM - Record customers' interactions in internal systems for cross-functional awareness and relationship development.

Requirements:

  • 1-2 years proven experience in supporting client success
  • Prior experience working in the health and wellness industry
  • Able to work 25-30 hours per week
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above-and-beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
  • The ability to work part-time, 24 hours per week.
  • The willingness to work a hybrid schedule, with half-time in-office and half-time at home.

We value diversity and welcome applications from individuals without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, and/or expression, status as a veteran, disability status, or any other protected class. If this sounds like you, we invite you to apply to make a meaningful contribution to Just Ingredients. Come, do good, and grow with us.



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