Director of Housekeeping Operations

2 days ago


Oxford, Pennsylvania, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team at Great Wolf Lodge. As a key member of our resort team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Develop and implement comprehensive housekeeping plans to ensure efficient operations and exceptional guest experiences.
  • Manage and supervise a team of housekeeping staff, providing coaching and development opportunities to ensure high performance and guest satisfaction.
  • Collaborate with cross-functional teams to ensure seamless resort operations and effective communication.
  • Monitor and respond to guest feedback and concerns, ensuring prompt and professional resolutions.
  • Develop and maintain schedules and staffing plans to ensure adequate resources and efficient operations.
  • Manage and maintain housekeeping equipment and supplies, ensuring optimal performance and efficiency.
  • Participate in the Manager-On-Duty program and execute duties as required.
  • Recruit, hire, train, and evaluate housekeeping staff, ensuring high performance and guest satisfaction.
  • Develop and implement staff training and development programs to enhance skills and knowledge.
  • Monitor and maintain quality assurance programs to ensure exceptional guest experiences.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • Minimum 3 years of experience in housekeeping management, with a proven track record of success.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks and projects.
  • Ability to work effectively in a fast-paced environment, with a focus on guest satisfaction and resort operations.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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