Nighttime Director

At Great Wolf, the Director of Housekeeping  is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.

A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
 
Medical, Dental, and Vision insurance
•Health savings account
•Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
Recruiting, hiring, training, and evaluating team member performance against standards
Plan and implement staff training and development programs within the department
Monitors quality assurance program for lodge
Review accuracy of nightly housekeeping reports and investigates discrepancies
Serve on resort Executive Committee to represent the interests of the housekeeping function
Enforce policies and procedures; Attends safety training programs and in-service education as required
Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
Conducts inventory of housekeeping supplies for submission to the proper point of contact
Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items

Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
Minimum of 3 years experience supervising/managing large housekeeping department
Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
Projects a positive public relations image to team members and guests
Excellent management skills including conflict resolution, coaching, development and teamwork

Application Instructions   
We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.