Front Desk Representative

13 hours ago


MagstattleBas, Grand Est, United States Westmont Group Full time
Job Title: Front Desk Agent

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Doubletree Omaha. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a memorable stay for our guests.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle room assignments, and ensure that all guest rooms are clean and ready for occupancy.
  • Manage the front desk operations, including handling phone calls, responding to guest inquiries, and resolving any issues that may arise.
  • Work collaboratively with other hotel staff to ensure that guests receive a seamless and enjoyable experience.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
Benefits:
  • Medical, dental, and vision insurance.
  • Paid sick time and vacation time.
  • Paid holidays.
  • Birthday pay.
  • Life insurance.
  • 401-K plan.
  • Room discounts.
  • Free hot meals per shift.
  • Unlimited coffee, tea, and soft drinks.
  • Flexible schedules.
  • Fast-paced work environment.
  • Travel perks and benefits.
  • Recognition and rewards.
  • Growth opportunities.

Doubletree Omaha is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.



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