Front Desk Representative

2 months ago

MagstattleBas, Grand Est, United States Aloft Omaha West Full time

Job Summary:

We are seeking a highly skilled and professional Front Desk Agent to join our team at Aloft Omaha West. The successful candidate will be responsible for managing reservations, checking guests in and out, and providing exceptional customer service to our guests.

Key Responsibilities:

  • Reservation Management: Manage reservations and check guests in and out using our computerized system, ensuring accuracy and efficiency.
  • Guest Services: Handle guest requests, such as booking tours or making restaurant reservations, and provide recommendations to enhance their stay.
  • Check-in and Check-out: Assist with check-in and check-out processes, including handling payments and issuing keys, ensuring a smooth and seamless experience for our guests.
  • Communication: Answer phone calls and respond to online inquiries in a timely and professional manner, providing clear and concise information to our guests.
  • Event Coordination: Assist with organizing and setting up events and meetings, ensuring all details are taken care of and our guests have a memorable experience.
  • Conflict Resolution: Handle guest complaints and concerns with grace and professionalism, resolving issues in a fair and timely manner.
  • Housekeeping: Perform light cleaning duties, such as wiping down counters and restocking supplies, to maintain a clean and comfortable environment for our guests.

Requirements:

  • Experience: Previous experience as a front desk agent or in a customer service role is preferred.
  • Communication Skills: Strong communication and interpersonal skills are essential for success in this role.
  • Technical Skills: Proficiency with computer systems and software, such as Microsoft Office and reservation management systems, is required.
  • Flexibility: Flexibility to work evenings, weekends, and holidays as needed is a must.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Employee Discounts: Employee discounts on hotel rooms and amenities.
  • Opportunities for Advancement: Opportunities for advancement within the company.
  • Professional Development: Professional development opportunities to enhance your skills and knowledge.
  • Positive Work Environment: A positive and supportive work environment.

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